Transformation Consultant (Contract) - Guy's & St Thomas' NHS Foundation Trust
(2025-02 - 2026-04)
- Worked alongside the Head of Business Change & Transformation to evaluate existing technology landscapes and identify new solutions / processes that drive Trust strategies
- Partnered with senior leaders from corporate functions to build future technical requirements
- Monitored and regularly reviewed key project milestones for work completed by Transformation Analysts to ensure they are delivered on time and within budget, escalating potential variation to the project leads
- Developed and managed multi-site floorwalking and information kiosk for Trust-wide implementation of NHS email adoption supported by the Transformation team
- Served as the escalation point for Senior Business Analysts in the Transformation team
- Managed resource planning and overseeing delivery for the Transformation team
- Collaborated with the Transformation team to build Business Analyst skills
- Assessed processes and workflows within the Transformation team to pinpoint areas for improvement and recommend opportunities to boost efficiency and effectiveness
- Acted as the main contact for urgent key projects
Technical Business Analyst (Contract) - Moorfields Eye Hospital NHS Foundation Trust
(2024-12 - 2025-02)
Applications Migration: identification and migration of sequenced applications to cloud hosting
- Conducted a comprehensive analysis of data from multiple IT asset repositories to produce a rationalised list of active applications
- Consulted with operational leads to identify additional applications for assessment regarding cloud migration
- Engaged with stakeholders including: Suppliers to determine cloud-hosted instances of sequenced applications and Application owners to strategize the replacement or decommissioning of applications that cannot be migrated or are no longer required
- Developed insights into the IT and operational landscape as well as the interdependencies within enterprise architecture
- Collaborated with teams supporting various projects in the program to ensure alignment with the strategic objective of hospital relocation
Senior Business Analyst (Contract) - Transport for London
(2022-04 - 2024-10)
- Road User Charging Project: Produced and maintained process maps for ongoing workstreams
- Cycle Hire Back Office System Replacement: Managed the requirements catalogue and provided stakeholder support for requirement-related queries. Coordinated with suppliers to ensure accurate interpretation and progression of requirements. Developed a requirements traceability matrix for Phase 1 and Phase 2 project deliveries
- Windows 11 Implementation: Elicited user experience requirements for the deployment of Windows 11. Assessed application compatibility with Windows 11, managing updates, replacements, or decommissioning of incompatible applications. Collaborated with an associate Business Analyst to manage shared responsibilities
- Asset Fault Reporting System Replacement: Validated requirements and confirmed additional requirements and change requests for development. Documented process maps, emphasizing interfaces and data flows. Engaged with suppliers regarding solution development and planned/executed User Acceptance Testing (UAT) for the developed solution
- Effectively managed time and workload across multiple projects to implement business process changes and improvements
- Fostered collaboration among stakeholders to ensure project alignment and success
Information Technology Business Analyst (Contract) - Grosvenor Group
(2021-11 - 2022-03)
- Room Booking System Replacement: Led feasibility analysis and completed an options paper to secure project approval for the solution replacement with enhanced functionality
- Digital Signage Solution Pilot: Developed and managed the project plan and pilot activities for a proof of concept aimed at distributing targeted communications and alerts to end-user devices. Conducted comprehensive business analysis, including the elicitation and validation of functional and non-functional requirements, documentation of the options paper, and process mapping
- Server Decommissioning: Engaged with suppliers to understand solutions and costings, facilitating the migration of applications to cloud-based hosting and enabling the decommissioning of on-premises servers
- SharePoint Migration: Conducted data analysis to support the migration of shared folders from network drives to SharePoint, ensuring a smooth transition
- Cultivated strong relationships and effectively managed key stakeholders across multiple projects to ensure alignment and successful outcomes
Lead Business Analyst (Contract) - London Ambulance Service NHS Trust
(2018-06 - 2021-09)
Ambulance Operations Modernisation programme which seeks to consolidate smaller ambulance stations and separate support functions into multifunctional hubs with a view to reducing the Trust's estate, improving workflow and productivity.
Computer Aided
Dispatch (CAD) digital transformation / electronic Patient Care Record (ePCR) system implementation. GDPR / Data Protection Act 2018 readiness assessment. Delivery of a Mobile Summary Care Record application (SCRa) for front line staff to access and use via Trust-issued mobile devices.
London Ambulance
Service is the first Ambulance Trust in the UK to make use of this development, delivered collaboratively with NHS Digital. Implementation of an electronic Document Management System for training records (Discovery). Development of policies and procedures for managing Trust-issued mobile devices used by clinicians.
- Planning and managing the work and deliverables of project's Business Analysis team
- Supporting the initial analysis for Digital 999 programme (including replacement of Computer Aided Dispatch system and introduction of electronic patient care record)
- Eliciting and validating functional and non-functional requirements
- Defining and managing project scope and benefits realisation
- Identify and document complex multi-departmental business process changes
- Managing the expectations of multiple business users while bringing all requirements together as a single catalogue
- Developing and managing requirements traceability matrices
- Supporting vendor selection
- Internal stakeholder and external supplier engagement and management
- Completing project documentation including, but not limited to, Project Initiation Document, plan, risks and issues
- Supporting post implementation and lessons learnt sessions
- Seeking budget approvals for project resources through submission of business case request documents and attending relevant meetings
Business Analyst / Junior Project Manager (Contract) - British Red Cross Society
(2017-05 - 2018-02)
- Provided analysis for a customer experience improvement programme whose objective was the introduction of a unified initial-point-of-contact function, consolidating differing channels into a single contact centre. This transformational project is expected to support 400,000+ service users and beneficiaries contacting the organisation seeking assistance across 10 service lines and operational functions
- Led a proof of concept to improve the way in which consent is gathered and used with strict adherence to GDPR requirements
- Worked with Legal, Information Governance, Volunteering and Fundraising teams to understand the organisation's position against GDPR requirements (gap analysis). The objective was to scope the operational and system changes required for the management of existing and new supporter information received by the BRC
- Successful rollout will allow the BRC to maximise opportunities to interact and engage with its service users and supporters through cross marketing of its multiple offerings
- Rationalised operational processes, documenting as-is business and system scenarios to improve operational efficiencies among the teams supporting the Event First Aid business (where the Red Cross mobilises volunteers to support events of all sizes nationally)
Business Analyst (Contract) - Royal Holloway, University of London
(2017-01 - 2017-03)
