Kuzekwenela Mhangami

Empathetic and results-driven professional with over 20 years' experience coaching, training and supporting individuals to build confidence, develop skills and achieve sustainable career outcomes. Since 2019, has designed and delivered project management, AI and digital skills courses alongside dedicated CV writing and interview coaching support, guiding students through career planning and into employment. Began her career as a lecturer (1994–2000), teaching and mentoring learners across a range of abilities.

Combines this coaching background with 20+ years' experience in complex, target-driven service delivery environments (NHS, Essex Police, DWP-adjacent public sector programmes), managing caseloads, meeting deadlines under pressure, and building trusted relationships with individuals and stakeholders from diverse backgrounds. Skilled in using sound judgement to support people through difficult and challenging circumstances, tailoring advice and coaching to individual needs, and signposting to appropriate support and services. Experienced in performance and caseload management, compliance with organisational policy and legislation (including equality and safeguarding considerations), and working collaboratively with employers, partners and colleagues to achieve positive outcomes.

AI & Project Management Trainer at Ubuntu AI Studios (2025-07 – Present)

• Coach and mentor learners on a one-to-one and group basis throughout their learning journey, providing guidance, encouragement and constructive feedback to build knowledge, confidence and practical skills.
• Design and deliver instructor-led training in Artificial Intelligence, Project Management, Agile and Business Analysis to learners from diverse professional backgrounds and starting points.
• Develop online learning programmes, workbooks and assessments to support learners' professional and personal development.
• Continuously review and adapt training content and delivery style based on learner feedback and individual needs.

Career Coach – CV Writing, Interview Coaching & Career Planning at Independent / Ubuntu AI Studios (2019-01 – Present)

• Supported students and career changers to plan their next steps, set achievable goals and move into employment, providing tailored, one-to-one coaching throughout.
• Wrote and reviewed CVs and personal statements, helping clients present their skills and experience clearly and confidently to prospective employers.
• Delivered interview coaching, including mock interviews and constructive feedback, to improve clients' confidence and performance in job applications.
• Helped learners identify suitable roles and job search strategies, matching skills and interests to realistic employment opportunities.
• Built trusted, motivational relationships with clients, adapting coaching style to individual circumstances, confidence levels and support needs.

Freelance PRINCE2® Foundation Trainer at Pitman Training (via Ubuntu AI Studios) (2025-07 – Present)

• Delivered PRINCE2® Foundation training to scheduled cohorts using interactive classroom and virtual delivery methods, adapting explanations for non-specialist audiences.
• Supported learners through revision sessions, practice examinations and one-to-one coaching, helping them build confidence ahead of certification.
• Monitored individual learner progress and adapted delivery approaches to meet different learning needs.

Lecturer at Further/Higher Education (1994-01 – 2000-12)

Taught and mentored learners across a range of abilities and backgrounds over a six-year period, planning and delivering lessons, assessing progress and providing individual support.

• Built rapport with students to encourage engagement, confidence and achievement, adapting teaching methods to different learning styles and needs.
• Provided pastoral guidance and support to students, helping them overcome barriers to learning and progress towards their goals.

Digital Project Manager at Toptal (2022-09 – 2025-07)

• Coordinated the planning, scheduling and delivery of multiple concurrent digital projects, managing caseloads of work against agreed milestones and deadlines.
• Built productive working relationships with clients, suppliers and multidisciplinary teams across multiple countries, ensuring effective, empathetic communication throughout.
• Maintained comprehensive project controls (RAID logs, action trackers) and produced clear reporting for senior stakeholders to support decision-making.
• Ensured compliance with organisational governance processes and quality standards throughout delivery.

Digital Project Manager at ESAB (2021-07 – 2022-09)

• Coordinated multidisciplinary teams across multiple regions, supporting collaboration and effective communication between technical and business stakeholders.
• Managed risks, issues and dependencies, ensuring appropriate mitigation and timely escalation where required.
• Monitored performance against contractual deliverables and compliance standards.

Agile Delivery Manager at Elsevier (2021-10 – 2022-03)

• Coordinated governance forums and delivery meetings, ensuring actions and decisions were accurately recorded and tracked.
• Produced executive reports highlighting progress, risks and mitigation actions for senior stakeholders.

Project Manager at NHS

Earlier Project Delivery Experience. Coordinated project plans and delivery reporting across multidisciplinary teams supporting healthcare transformation programmes. Worked collaboratively with clinical, operational and technical stakeholders, often supporting vulnerable service users, to deliver agreed outcomes.

Project Manager at Essex Police

Earlier Project Delivery Experience. Maintained project controls and produced governance reports, monitoring delivery performance against agreed milestones. Coordinated meetings, workshops and stakeholder communications across operational teams in a public sector environment.

Project Manager at Essex County Council

Earlier Project Delivery Experience. Supported project planning, resource coordination and stakeholder engagement across council departments in a public sector, community-facing environment. Developed progress reports and governance documentation for programme boards.

Additional Project & PMO Delivery Experience at PepsiCo International, Tesco PLC, Fujitsu Services, eBay, Optimizely, Product Madness, Jagex, BT, Virgin Media

Successfully supported large-scale business transformation, digital delivery, PMO governance, Agile delivery, stakeholder management and operational improvement programmes across international organisations.

Master of Business Administration in MBA – Open University

Master of Science in Electronic Commerce – Anglia Ruskin University