Kya Blackstock

Friendly and reliable customer service professional with 3+ years in call centre support and retail environments. Skilled in communicating with customers, resolving queries, handling payments and direct debits, and providing excellent day-to-day support. Strong interpersonal skills with a positive attitude, professional manner, and ability to work well in fast-paced environments.

CUSTOMER SERVICE / CALL AGENT - OVO Energy (via Bernard Brennan) - Coventry

(2021-10)

• Handle customer enquiries daily through phone-based support.
• Assist customers with direct debits, billing queries, and debt support solutions.
• Deliver professional and empathetic customer service.
• Resolve issues efficiently while maintaining customer satisfaction.
• Build strong communication and problem-solving skills in a busy call centre environment.

ONLINE PICKER & CUSTOMER ASSISTANT - Claire Smith - Coventry

(2020-07 - 2021-09)

• Picked and prepared customer online shopping orders accurately and efficiently.
• Assisted customers with locating products and answering enquiries.
• Worked effectively during busy periods and lockdown restrictions.
• Maintained excellent attention to detail and organisation skills.

BEAUTY THERAPY - COVENTRY COLLEGE (2019-09 - 2020-06)

GCSE - BISHOP ULLATHORNE CATHOLIC SCHOOL, COVENTRY (2015-09 - 2019-07)