Nando’s , Manchester. February 2022 – Present
Assistant General Manger
Duties and Responsibilities
- Running the business in the GM’s absence (40k avg. weekly takings)
- Daily Ops walk around performing checks on previous shift managers.
- Health and safety (HACCAP) compliance.
- Managing a team of 30+ staff.
- Understanding P&L and managing costings, saving on labour and being mindful of weekly forecast, events, holidays etc when doing rotaring for the period.
- Stock count and data entry, finalising stock at end of each business week and investigating variances.
- Weekly ordering of food, drinks and non consumables.
- Exceeding period NPS.
- All Back office duties: Banking, Change order, safe checks, daily comms and updates.
Wagamama Group Ltd, (Cambridge). June 2019 – February 2022
Assistant General Manager
Duties and Responsibilities
- Ensuring optimum customer service through up to date staff training and online Health, Fire and Safety compliance.
- Keeping up to date with allergens, taking control of allergen orders from ordering to delivery.
- Day to day running of the business in the GM’s absence (30k avg. weekly takings)
- Weekly spot checks to understand and control profit and loss.
- Stock count and data entry, finalising stock at end of business week.
- Weekly ordering of drinks and non consumables through fnb site.
- Dealing with and resolving customer complaints.
- Weekly healthy and safety, fire safety and ppe compliancy checks.
- Always leading from the front and providing the FOH team with the tools necessary for their development and progression with in the company.
The Plough, New York Style Bar and Kitchen (London) Youngs & Co Brewery March 2018 – April 2019
Assistant General Manger
Duties and Responsibilities
- Weekly Rota for F.O.H and Bar staff.
- Daily running of the business.
- Weekly food and liquor stock take.
- Project deadlines set out by the Ops Manager.
- Assisting the GM with finalizing end of the financial week..
- Ensuring optimum customer service through up to date staff training and online Health, Fire and Safety courses.
The County Arms. Youngs & Co Brewery (Lonodon) December 2017 – March 2018
Assistant Bar and Restaurant Manager
Duties and Responsibilities
- Day to day running of the business / shift management.
- Hosting Weddings, Wakes, Birthday parties and other functions.
- Working closely with the GM,Deputy and Head Chef to achieve optimum service goals.
- Ordering of liquor stocks and weekly stock take.
- Training of new hires and ensuring they are familiar with Health and Safety standards
