Kyle Donnelly-Leach

I am a gifted rental Network sales agent with well-established knowledge of the HiHi phone system. Able to remain calm and focused even under pressure. Looking to bring further success to growing organisation through well-developed skill set and proactive demeanour.

I will be able to tailor each pitch specifically for each prospect understanding from the get go what they need. I have had an abundance of practice in selling over the phone for every industry. I have proven over the 2 years in rentals that I can deliver time and time again.

I have a real passion for sales and nothing will motivate me more than producing as many sales as humanly possible each day from the opportunities the data allows me to create. This role was made for me. I have always been a team player and natural leader, already I have given my insights to 4 individuals who are new to rentals and they are thriving under the guidance I have provided.

Rentals Network Sales Agent - Rentals Network Sales

(2024-10)

Over the past two years, I have developed and refined my consultative sales approach across both telephone and video-based interactions, consistently delivering high-quality customer experiences. Throughout ongoing changes to the HiHi product range and pricing structures, I have demonstrated the ability to adapt quickly, maintain strong product knowledge, and continue achieving successful sales outcomes with high levels of customer satisfaction. I take pride in tailoring each conversation to the individual customer, clearly demonstrating how our systems and services can support their business needs and add value.

In 2026 alone, I have generated 109 sales for the business, reflecting both consistency and performance in a target-driven environment. Within the team, I am recognised as a key point of contact for rental-related queries, and I actively support colleagues by sharing knowledge and providing guidance when needed. I genuinely enjoy my role and value being part of O2 Business, where I continue to develop professionally while contributing positively to the wider team.

Business Development Executive - 4com

(2022-10 - 2024)

• Learning the script and passing my script test first time and also passing my test call first time.
• Becoming the first person from my training group to achieve there T-shirt after just 3 days on the phone which has not been done again since my time here.
• To become the first person from my training group to create a lead which led to a sale.
• To continuously stay resilient and perform to my best ability.
• Generated over £800000 in revenue for the business through the appointments i have booked.

Telecommunications Engineer - Norbeck ltd

(2020-01 - 2022-01)

My duties were to create route plans for new comms connections in new or existing buildings, full site inspections of Pitts and ducts, extraction of old cable and install of new cable

• Punctuality
• Independence
• Leadership
• Problem solving
• Delivering high quality work
• Working in difficult conditions

Gap Year - Various - Thailand, Singapore, Australia, South Africa

(2018-01 - 2020-01)

Traveling the world. I truly believe my travels have rooted me as a person and made me grateful for what I have and also made my desire for success incredibly high. Becoming cultured is not something you can teach, you have to live it for real and seeing certain parts of the world can really adjust your outlook.

• Farming
• House removals
• Laboring
• Delivering Glass
• Carpet fitting
• Floor leveling

Business to Business Development Specialist - Astute LTD

(2016-01 - 2018-01)

• The level of clientele at Astute meant I had to always remain professional, sharp, accurate and engaging.
• The majority of the time I was dealing with business owners whose time was precious so grabbing their attention early on was vital.
• I was involved in direct sales just like the role i am applying for today, generating interest and building repour with the prospect to get the deal done on the phone.
• Managing my data correctly to gain the most from each prospect.
• Never offering the cheapest option first, always start from the premium package and work your way down, which benefits myself and the company.
• Surpassed sales and customer service targets, consistently exceeding established KPIs.
• Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.

Telesales Agent - Home appliance Guard

(2015-01 - 2016-01)

Key things I learnt was to be resilient, thick skinned and to remain positive, the more 'no's' you receive the closer you're to a yes.

• Provided extensive knowledge to customers regarding product range, availability and price when requested.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone.
• Answered and dealt with numerous customer questions per day, regarding sales, customer orders and product queries.
• Processed customer transactions including payments, exchanges and refunds during phone conversations.
• Kept within company communication guidelines by following scripts during customer conversions.
• Continuously monitored sales performance to determine growth and personal improvements required to meet company targets.

GCSE - General Education - Oakmead School of Technology

BTEC - Sport - Oakmead School of Technology

Level 3 - Barber