Kyozira Tabisa

Administrative Professional with Healthcare and Hospitality Experience

Talent

Newcastle, ONMember since June 14, 2026

Reception and front desk managementPatient registration and record managementAdministrative and office supportMicrosoft WordExcelOutlookEmail communicationData entry and document managementAppointment scheduling and diary managementExcellent verbal and written communicationCustomer service excellenceTime management and organisational skillsTeamwork and collaborationProfessional telephone etiquetteProblem-solving and attention to detailAbility to remain calm under pressureReliable, compassionate, adaptable and trustworthyStrong confidentiality and professionalism

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Reception and front desk managementPatient registration and record managementAdministrative and office supportMicrosoft WordExcel

About

A dedicated, compassionate, and customer-focused administrative professional with over five years of experience in administration, reception, and community support services. I have developed strong communication, organisational, and interpersonal skills while working in healthcare, hospitality, and child welfare settings. I am passionate about providing excellent customer service, maintaining accurate records, and supporting patients, families, and healthcare teams.

I am eager to contribute to a hospital by delivering professional reception services, promoting a positive patient experience, and supporting efficient day-to-day operations.

Experience

Receptionist - Kazuri Hospital - Entebbe, Uganda

(2023-07)

Welcome patients and visitors in a professional and compassionate manner. Register patients and accurately capture personal and medical information. Schedule appointments and manage patient records. Answer telephone and email enquiries promptly. Coordinate communication between patients and healthcare professionals. Maintain confidentiality of patient information. Support the smooth running of daily reception operations.

Improved patient satisfaction through friendly and efficient customer service.
Increased accuracy of patient information by maintaining detailed records.
Helped reduce waiting times through effective appointment coordination.
Built positive working relationships with patients, caregivers and clinical staff.
Supported a welcoming and professional environment for patients and visitors.

Administrative Assistant - Marriott International - Entebbe, Uganda

(2021-07 - 2023-06)

Managed administrative documentation and filing systems. Coordinated meetings and maintained schedules. Prepared reports and correspondence. Handled telephone and email enquiries. Supported office operations and departmental administration. Maintained accurate records and databases.

Improved office efficiency through organised filing and record management.
Assisted in streamlining administrative processes.
Delivered excellent customer service to guests and staff.
Supported management in achieving efficient day-to-day operations.
Recognised for reliability, professionalism and attention to detail.

Support Worker (Volunteer) - SOS Children's Home - Entebbe, Uganda

(2020-04 - 2021-06)

Supported the daily care and wellbeing of vulnerable children. Assisted with feeding, hygiene and recreational activities. Provided emotional support and encouragement. Maintained a safe and nurturing environment. Worked closely with caregivers and social workers.

Helped improve the wellbeing and confidence of children through compassionate care.
Built trusting relationships with children and staff.
Supported successful implementation of daily care programmes.
Demonstrated commitment, empathy and teamwork.