Kyra Bailey Lewis

Friendly and approachable with strong communication skills.

Background in customer service and team collaboration. Quick learner who adapts easily and enjoys engaging with people. Committed to creating welcoming atmosphere and ensuring customer satisfaction. Experienced in delivering exceptional customer service and creating welcoming atmospheres in hospitality settings. Skilled at managing front-of-house operations, ensuring smooth workflow and guest satisfaction. Confident communicator with knack for resolving issues promptly and professionally.

Front of House Team Member at GREENE KING (2024-09 – Present)

• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Managed reservations efficiently, accommodating special requests to enhance guest satisfaction.
• Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
• Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
• Monitored dining area during service, making adjustments to seating and staff allocation as needed.
• Shined and polished silverware, glasses and other cutlery items during quieter periods.
• Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
• Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
• Maintained extensive knowledge of food, drinks and menus to answer customer queries.
• Recognised and aided customers with special needs.
• Participated in regular training sessions on new menu items and service techniques to continuously improve performance.
• Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
• Assisted in mixing, developing and pouring drinks when required by bar staff, creating drinks including cocktails, coffees and soda.
• Adhered to licensing laws and company policies regarding alcohol service and age verification.

Hair and Makeup assistant at CAMPBELL YOUNG ASSOCIATES (2022-10 – 2022-10)

• Created a friendly environment with workers and actors
• Assisted in 'quick changes'
• Blocked and styled wigs for preparation

Customer Assistant at CANDIERO (2022-06 – 2022-07)

• Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
• Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
• Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
• Maintained high standards of cleanliness and organisation
• Provided warm, positive customer care from arrival to departure
• Used product knowledge to assist customers

DIPLOMA OF HIGHER EDUCATION in PERFORMING ARTS – Westminster Kingsway College (2021-09 – 2024-05)

GCSES – Dunraven Secondary (2017-09 – 2021-06)