Kyra DeBose

Customer service professional with experience managing high-volume inbound and outbound calls, scheduling appointments, resolving customer concerns, maintaining accurate records, and providing exceptional support in fast-paced environments. Skilled in communication, active listening, problem-solving, and multitasking. Proven ability to build rapport with customers, explain complex information clearly, and deliver positive service experiences while maintaining professionalism and attention to detail.

Dental Assistant / Patient Services Representative at Family Care Dental (2024-02 – Present)

• Manage high-volume inbound and outbound telephone communications with patients regarding appointments, treatment plans, billing inquiries, and office services.
• Schedule, reschedule, and confirm appointments while maintaining accurate calendar and patient records.
• Provide professional customer support by addressing questions, resolving concerns, and ensuring a positive patient experience.
• Communicate treatment recommendations and office procedures in a clear and understandable manner.
• Maintain detailed and accurate documentation within electronic patient management systems.
• Coordinate with providers and office staff to ensure efficient scheduling and patient flow.
• Follow up with patients regarding treatment needs, appointment reminders, and missed appointments.
• Demonstrate strong active listening, empathy, and conflict-resolution skills when assisting patients.
• Ensure compliance with office policies, confidentiality requirements, and record-keeping standards.

Career Development & Military Relocation (2020-10 – 2024-01)

• Relocated multiple times as part of a military family, demonstrating flexibility, adaptability, and resilience.
• Completed coursework and licensing requirements to become a Dental Assistant.
• Developed strong organizational, communication, and time-management skills while coordinating relocation logistics and professional development goals.
• Successfully adapted to new environments and responsibilities while maintaining focus on career advancement.

Warehouse Associate at Home Depot Distribution Center (2020-04 – 2020-09)

• Processed inventory and customer orders accurately in a high-volume distribution environment.
• Maintained productivity standards while meeting strict deadlines.
• Collaborated with team members to ensure efficient daily operations.
• Demonstrated attention to detail, organization, and reliability in a fast-paced setting.
• Followed workplace safety procedures and operational guidelines.

Licensed Dental Assistant