Lacri Ioana

Graduated in Language and/with Management student at Birkbeck, University of London with experience gained in translating and relations with people. Very organised and resourceful; keen to take on new experiences and challenges. Good at delivering diligent and accurate administrative support for the work environment, delivering an efficient outcome.

Efficiently managing time, undertaking an organised approach. Able to multitask, conflicting priorities. Customer focused, being approachable and meeting expectations.

Receptionist at Regency House Hotel, Studios2let (2024-12 – 2025-12)

• Dealing with bookings and reservations processes
• Welcoming guests face-to-face and via e-mail
• Handling phone calls
• Handling complaints and responding to reviews
• Assisting the management team with daily tasks (close and remotely)

Senior Receptionist at The Portrait by Richard Corrigan, Searcys (2023-06 – 2024-11)

• Dealing with departmental issues in an efficient way
• Training staff members according to the standards
• Induct and instruct the use of all equipment to ensure a smooth service
• Ensure that the phone is answered in a clear, positive and professional way, to make sure that the customer service is taken care of
• Ensuring a clear handover between the reception team, according to the shift pattern
• Work closely with the Operations and Sales team for the effective delivery of services from Reception
• Make sure that the reception staff are suitably trained to the appropriate standard
• Assisting the events coordinator with the day-to-day tasks, finalising plans and making sure that the events are coordinated precisely
• Ensuring that the events are supplied in every department

Receptionist at German Gymnasium, D&D (2022-07 – 2023-06)

• Engaged in customer service as the first image representing the business
• Great attitude towards any kind of situation, with proactive approach
• Ability to multi-tasking with e-mails, phone calls and customer service
• Administrative duties
• High attention to detail; ensuring the right outcome of the business
• Impeccable interpersonal and written/verbal communication skills
• IT competency, including Excel, Word, PowerPoint
• Positive-minded rapport builder with customers and colleagues, keeping professionalism
• Administrative tasks as required to support the reception manager
• End-of-shift summaries submitted with the relevant reports and handovers of the day

Waitress at Edwardian Radisson Blu, The Londoner (2021-09 – 2022-07)

Motivated team-worker in a fast-paced 5-star restaurant, meeting the standards and customers' needs.

• Multi-tasking and flexibility according to the needs and business
• Attention to detail, which can drive excellent customer service
• Industry awareness, gained through colleagues and the management team
• Problem-solving

Hostess at Spire East London (2020-11 – 2021-09)

• Engaged with patients' requests and dietary, taking care of the field that concerns catering and hosting

Waitress and Bartender at Edwardian Radisson Blu, Kenilworth (2019-09 – 2020-09)

Work Placement

• Proactively engaged with customers by taking bookings, welcoming and offering food and beverage service
• Self-confidence increased because of gaining areas of responsibility
• Developed a high understanding of customer needs and managed complaints

Bartender at Imperial Hotel, London (2018-02 – 2018-02)

• Responsible for the bar duties such as preparing cocktails and serving at the bar
• Front of House co-ordinator skills
• Worked closely with the management team in order to gain management experience
• Cashing in and out and being responsible for sales

Bartender at Stanlio & Ollio (2017-02 – 2017-02)

• Serving drinks and food at tables, some food preparation
• Cashing up at the end of the shift

MSc in Psychology – Arden University (2025-10)

BA in Language and Management – Birkbeck University of London (2019-10 – 2022-09)

Diploma in Economy and tourism studies – ITE Scarpellini High School (2011-09 – 2016-07)