Laia Castilla

A client-focused professional with experience in luxury hospitality and premium client-facing environments, delivering exceptional service to high-value and international clientele. Experienced in client relations, consultative sales, lead generation, and membership growth within a luxury hospitality and premium fitness environment. Confident in front-of-house operations and delivering seamless, high-quality client experiences while maintaining professionalism, discretion, and service excellence.

Fluent in English and Spanish, with a warm, proactive, and detail-oriented approach focused on client satisfaction and relationship building.

Sales & Memberships Consultant at Gigafit Gym Dubai (2025-11 – 2026-06)

• Generated and followed up on leads via phone, WhatsApp, social media, and walk-in enquiries.
• Handled client concerns professionally, ensuring a consistently positive and high-quality service experience.
• Conducted personalised club tours and membership consultations, converting prospects into members.
• Built and maintained strong relationships with prospective and existing members to drive retention and revenue growth.
• Contributed ideas and initiatives to increase membership sales and enhance client engagement.
• Managed front-of-house operations, enquiries, appointments, and client communications while maintaining high service standards.

Senior Host at Bulgari Hotel London (2023-10 – 2025-11)

• Supported front-of-house operations, ensuring a seamless and elevated guest experience from arrival to departure.
• Managed guest communications via phone and email in a warm, professional, and attentive manner.
• Delivered discreet service to VIP and high-profile guests, anticipating preferences and consistently exceeding expectations.
• Maintained and updated guest profiles and internal reports to ensure personalised and consistent service delivery.
• Coordinated bookings for private dining and lounge events, working closely with the events team to ensure seamless execution.
• Consistently upheld Bulgari brand standards, delivering a refined five-star luxury guest experience.

Compulsory Secondary Education – I.E.S Villa de Vicar

High School of Social Sciences in Social Sciences – I.E.S Villa de Vicar

Certificate of Higher Education of Childcare in Childcare – IE Alhadra