Laila Ur-rehman

Confident, organized and caring person looking for a new opportunity to work in the field of GP Surgery Prescription Administrator. Good knowledge and excellent and accurate IT skills. Good communication skills and confident in dealing with people.

Work well as a team player and independently. Can adapt to different job roles and multitask other duties. Work very well under pressure and perform to deadlines well. Good timekeeper and punctual. Respect colleagues and take their feedback and comments into consideration.

Student Record Administrator - Peterborough College - Peterborough

• Dealing with multiple high-priority tasks
• Completing all tasks to a high standard within set deadlines
• Using various communication methods suited to different stakeholders
• Using Microsoft Teams, Google Sheets and PowerPoints

Retail Assistant - John Lewis Peterborough - Peterborough

(2019-03 - 2019-04)

• Greet customers and inquire about their needs
• Serve customers on till
• Take inventory, stock, and restock merchandise
• Advise customers and assist when needed to locate or replace products
• Manage cash/card transactions

Receptionist - Rehman Hairdresser's - Peterborough

(2019-01 - 2019-02)

Volunteering work

• Warmly greeting customers, assisting them to their stations
• Maintain regular communication with colleagues on customer's arrival and update them about the services which they want
• Confirm appointments of customers via telephone and email
• Process cash and credit card transactions and issue receipts
• Provide cross-sell services through brochures and gift vouchers whenever applicable
• Order and get salon business cards and brochures printed as and when required
• Manage customer complaints through online and face to face

Admin Assistant - University Campus Peterborough - Peterborough

(2017-03 - 2017-04)

Providing administrative support to an academic teaching department by providing reception services.

• Scheduling appointments, meetings, and travel, researching files and records, and preparing and proofreading correspondence, reports, and other documents as requested
• Assisting students by determining who can best provide information needed by the student, providing basic and initial assistance to students with questions about classes, registration, permissions, etc. using established guidelines and assigning advisors
• Supporting the work of the department by purchasing equipment and supplies, maintaining an inventory of supplies, and utilizing the appropriate process to pay for goods or services purchased by the department
• Contributing to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds

Level 3 Foundation Diploma - Computing - Peterborough College

Business Administrator Apprenticeship - Business Administration

GCSE - Maths

GCSE - English

GCSE - Religious Education

BTEC - Business Level 2