Lamle Eunice

In view of my study in Health Service Management, I plan on building on my experience across and within my qualification to develop my career in leadership as well as Hospital Administration. I am willing to do my best and apply all my learning and experience in this field. I believe in versatility and practically good at what I am trained for.

Administrator at Nunana Clinic (2024-12 – Present)

• Successfully implemented a hospital-wide electronic medical records (EMR) system, resulting in a 25% reduction in paperwork and improved patient data accessibility.
• Reduced average patient waiting time by 30% through process optimization and enhanced scheduling systems.
• Upgraded laboratory and diagnostic equipment, enhancing diagnostic accuracy and reducing test result turnaround times.
• Negotiate with suppliers and vendors, leading to a 15% reduction in operational costs while maintaining high-quality standards

Housemanship at Ga West Municipal Hospital (2022-01 – 2023-03)

• Developed a new procedure for fault reporting and complains so that they can be resolved in a timely manner.
• Ensured that good customer service was provided for clients with specialist care by creating a reminder system and continuous follow-up was done.
• Re-organized the filing system to reduce file misplacement.
• Received an award as employee of the Month for my department.
• Ensured the setting up of a Research team within the Quality Assurance unit in charge of conducting all the Facility's Research.
• Helped the facility save cost by focusing more on using electronic means in transmitting information

Researcher at RIDGE Teleconsultation Department (2021-02 – 2021-04)

• Periodic data collection was introduced
• Implemented a software for analyzing of data
• Ensured that a system of making data entries of all received calls was put in place

Intern – Administrative Assistant at Legon Teaching Hospital (2020-02 – 2020-04)

• Dispatch and receive letters to the various departments within the university community and outside.
• Wrote email messages, memos and business letters for management
• Assisted with filing of documents and answering phone calls
• Overseeing the day to day activities of the hospital

Administrator at Nayado Communications and Advertising (2019-10 – 2021-11)

• Acted as a back-up support to other department while I performed my assigned roles
• Introduced an interactive calendar so appointments are easily scheduled
• Excellent customer service skills
• Provided exceptional support to Staff and Management
• Reorganized all outing and incoming letters to save time during distribution

National Service Personnel- Teaching Assistant at Kutunse MA Basic School (2018-09 – 2019-08)

• Created lesson plan in accordance with school-wide curriculum standards
• Developed a much simpler curriculum to improve students learning specially to support student with special needs
• Resolved conflict among the other teachers
• Implemented a feedback system that allows students to rate the performance of their teachers.

Intern- Administrative Assistant at University of Ghana, School of Pharmacy – Legon (2016-06 – 2016-07)

• Created and maintained spreadsheets and developed administrative and logistical reports
• Managed and adjusted scheduling for staff, monitoring resource allocation to provide optimal coverage and service
• Proposed a better way of managing incoming and outgoing calls and suggested that records are taking for such calls.
• Scheduled management meetings in a manner that can track deadlines for management and board meetings.

BECE – Good Hope School (2004 – 2012)

WASSE – Ola Girls Senior High School (2012 – 2014)

Bachelor of Arts in Political Science and Religion – University of Ghana (2014 – 2018)

MBA in Health Service Management – University of Ghana (2019 – 2021)