Lana Curtis

A dedicated, proactive, and highly adaptable professional with over 10 years of experience in customer service, operations coordination, and administrative support. Known for my strong communication skills, problem-solving abilities, and a positive attitude. Skilled at managing multiple priorities while delivering exceptional service and fostering collaboration across teams. I am quick to learn new skills and thrive both independently and within dynamic team environments.

Service Coordinator - JGR - Lincoln

(2022-11)

• Coordinate daily service operations, ensuring timely response and resolution of customer issues to maintain satisfaction.
• Act as the primary point of contact between customers, service teams, and suppliers, facilitating seamless communication and service delivery.
• Schedule and prioritize service appointments, optimizing resources and ensuring on-time completion.
• Oversee customer orders, monitor service progress, and ensure follow-up to guarantee client satisfaction.
• Maintain and update service records, work orders, and customer feedback using CRM software.
• Collaborate with departments like logistics and technical support to streamline service processes and troubleshoot issues effectively.
• Manage inventory levels, ensuring timely ordering of necessary parts to minimize service disruptions.
• Prepare and present service performance reports, identifying trends and areas for improvement.
• Welcome clients and visitors, providing assistance and expert advice in a friendly, professional, and approachable manner.

Butcher's Assistant - Arbers Butcher's - Saxilby

(2018-02 - 2022-11)

• Delivered high-quality customer service by providing expert advice on food preparation, cooking techniques, and product offerings.
• Managed orders, coordinated deliveries, and performed administrative tasks including inventory tracking and stock reordering.
• Ensured compliance with food safety regulations, maintaining a clean, safe, and organized work environment.
• Supported quality control efforts and assisted team members in meeting operational targets.

Assembly Operator - Linwave Technology - Lincoln

(2007-10 - 2013-01)

• Assembled precision electronic components for global clients in the automotive and electronics industries.
• Utilized specialized tools such as microscopes, tweezers, and Keithley test equipment to produce over 1,000 components per week, adhering to ISO 9001 and ISO/TS 16949 standards.
• Successfully operated in high-pressure environments, meeting strict deadlines while maintaining high quality and safety standards.
• Prepared and maintained documentation for order tracking, collaborating with internal teams to ensure efficient service delivery.

Care Assistant - Saxilby House - Saxilby

(2004-09 - 2007-10)

• Delivered personalized care and mobility assistance to residents, ensuring their dignity and comfort.
• Managed medication tracking, meal preparation, and collaborated with families and medical professionals for holistic care.
• Completed multiple e-learning courses, including Dementia Awareness, Infection Control, Fire Safety, First Aid, Food Hygiene, and COSHH.

Bar Person - Ship Inn

(2004-10 - 2007-01)

• Provided exceptional service in a fast-paced bar setting, managing transactions and customer interactions with a focus on satisfaction.
• Assisted with event planning and maintained cleanliness and health & safety standards throughout operations.

Certificate of Higher Education - Health & Social Care - Pat Clarke Learning (2005-01 - 2005-09)

Certificate - Safe Handling of Medicines (2005-03 - 2005-03)

Certificate of Higher Education - Catering & Hospitality - North West Institute of Further and Higher Education (2002-09 - 2003-08)

GCSE - English - Strabane, County Tyrone (2002-01 - 2002-06)