Lana Rose

Experienced and dedicated manager with over 20 years of experience across hospitality, tourism, and retail sectors. Leading teams, managing day-to-day operations, delivering exceptional customer service, and driving business performance. Strong leadership, communication, and organisational skills with the ability to build positive relationships with customers, colleagues, and contractors.

Experienced in staff development, business administration, complaint resolution, and maintaining high operational standards. Having previously built a career within the holiday park industry, now looking to return to this sector full-time. With two children now grown up and independent, able to fully commit time and energy with extensive experience and passion for the holiday park and tourism industry.

Hotel Manager - Harbour House Hotel / Torrs Warren Hotel / Waterfront Hotel

(2020-11 - 2025-07)

• Managed day-to-day hotel operations and business performance.
• Led and supervised teams across multiple departments.
• Recruited, trained, and developed staff.
• Managed rotas, staffing levels, and performance.
• Ensured high levels of customer satisfaction and guest experience.
• Oversaw budgets, stock control, and operational procedures.
• Maintained compliance with health and safety regulations.
• Handled customer complaints and implemented effective resolutions.

Holiday Park Manager - Lagganhouse Country Park / Three Lochs Holiday Park / Cairnryan Caravan Park / Wigbay Holiday Park

(2014-04 - 2020-03)

• Managed the daily operation of holiday park and tourism facilities.
• Led staff teams and ensured efficient service delivery.
• Managed bookings, customer enquiries, and site administration.
• Recruited, trained, and supervised employees.
• Maintained high standards of customer care and guest satisfaction.
• Managed budgets, purchasing, and stock control.
• Ensured compliance with company policies and health and safety requirements.

Sales Advisor / Supervisor - New Look

(2003-10 - 2013-04)

• Customer service in a fast-paced retail environment.
• Progressed to a supervisory role with responsibility for supporting store operations.
• Assisted with staff training and supervision.
• Managed cash handling, till reconciliation, and stock control.
• Supported achievement of sales targets and store objectives.
• Handled customer queries and complaints professionally.
• Assisted with visual merchandising and maintaining store standards.
• Opened and closed the store as required and supported management with daily operations.