Lance Armstrong

Leading the team to success Managing cost within the store Coaching and developing the team on a daily basis

Store Manager - Foot Locker - Croydon, Greater London

(2023-02)

• Leading the team to success
• Managing cost within the store
• Coaching and developing the team on a daily basis
• Making sure the whole team provides excellent customer service and follows the company’s structure.
• Conducting weekly stock checks
• Liaising with head office regarding my stock inventory
• Completing weekly and mighty reviews with all of my team.
• Conducting interviews with new candidates
• Managing the profit and loss within the store.
• Ensuring the store hits the financial KPI’s
• Over seeing operations in the store.
• Conducting regular reviews on all team members monthly.
• Leading investigations/ dismissal meetings.

Store Manager - Office Shoes - Bromley, Greater London

(2022-10 - 2023-02)

• Conducting regular reviews with the team on a weekly basis.
• Completely rotas
• Managing payroll cost
• Maximising sales opportunities• Implementing prime time In the store.
• Supporting my team on a daily basis.
• Completing all health and safety checks on a weekly basis
• managing stock inventory
• Conducting visual Merchindising within the store

Store Manager - VPZ | Vape Shop - Penge

(2021-01 - 2022-10)

• Deliver fantastic face-to-face customer service
• Work towards, and exceed sales targets and KPIs
• Ensure stock levels are maintained and monitored
• Motivate, mentor, and develop my team On a daily basis
• Drive in-store business
• Deliver regular reports to area manager
• Managing health and safety daily
• Conducting regular reviews with my team
• Recruiting new staff members

Store Manager - Moss Bros. Auto Group - Horsham

(2019-11 - 2020-11)

• Leading the team to success.
• Conducting regular reviews on the team.
• Providing excellent customer service
• Working with the area manager on a weekly basis to ensure store hits financial KPI's.
• Recruit, Train and support my team.
• Working closely with the complainants department regarding customers orders.

Store Manager/recruitment champion - Dreams bed store - Walton-on-Thames

(2015-11 - 2019-11)

• Coaching and Developing my team on a weekly basis
• Working towards Company's Financial KPI's
• Managing the Health and Safety within the store on a weekly basis
• Conducting weekly Conference calls with the stores that have a vacancy
• Supporting Managers with their vacancies
• Supporting Managers with interview process
• Working with the Recruitment Manager daily basis
• Conducting Open days at the local Job Centre
• Completing Store Rotas's
• Collating Store Rota's for the Divisional Manager
• Liaising with the Divisional Manager around Store Cover within the Area

Senior Store Manager - Phones 4U - Old Kent road

(2011-10 - 2014-09)

• Working with the Regional Manager to run a high street store with 9 staff members' average footfall of 1700 customers per week.
• Morning briefings, weekly 1-2-1's and monthly store meetings were conducted to ensure review andfocus on the goals
• Ensured daily targets were met through effective customer engagement and sales floor managementas well as maintaining exemplary customer service standards at all times
• My regional manager asked me to be a Customer Service Champion for the area as my store hit 96-98% 4 times in a row.

Banking Hall Manager - Barclays - Norbury

(2007-06 - 2014-09)

• Running the banking hall making sure everything runs smoothly.
• Serving Customers and, providing excellent customer service.
• Promoting fast forward banking.
• Observing and feedback to staff to increase customer service scores.