Store Manager - Foot Locker - Croydon, Greater London
(2023-02)
- Leading the team to success
- Managing cost within the store
- Coaching and developing the team on a daily basis
- Making sure the whole team provides excellent customer service and follows the company’s structure.
- Conducting weekly stock checks
- Liaising with head office regarding my stock inventory
- Completing weekly and mighty reviews with all of my team.
- Conducting interviews with new candidates
- Managing the profit and loss within the store.
- Ensuring the store hits the financial KPI’s
- Over seeing operations in the store.
- Conducting regular reviews on all team members monthly.
- Leading investigations/ dismissal meetings.
Store Manager - Office Shoes - Bromley, Greater London
(2022-10 - 2023-02)
- Conducting regular reviews with the team on a weekly basis.
- Completely rotas
- Managing payroll cost
- Maximising sales opportunities• Implementing prime time In the store.
- Supporting my team on a daily basis.
- Completing all health and safety checks on a weekly basis
- managing stock inventory
- Conducting visual Merchindising within the store
Store Manager - VPZ | Vape Shop - Penge
(2021-01 - 2022-10)
- Deliver fantastic face-to-face customer service
- Work towards, and exceed sales targets and KPIs
- Ensure stock levels are maintained and monitored
- Motivate, mentor, and develop my team On a daily basis
- Drive in-store business
- Deliver regular reports to area manager
- Managing health and safety daily
- Conducting regular reviews with my team
- Recruiting new staff members
Store Manager - Moss Bros. Auto Group - Horsham
(2019-11 - 2020-11)
- Leading the team to success.
- Conducting regular reviews on the team.
- Providing excellent customer service
- Working with the area manager on a weekly basis to ensure store hits financial KPI's.
- Recruit, Train and support my team.
- Working closely with the complainants department regarding customers orders.
Store Manager/recruitment champion - Dreams bed store - Walton-on-Thames
(2015-11 - 2019-11)
- Coaching and Developing my team on a weekly basis
- Working towards Company's Financial KPI's
- Managing the Health and Safety within the store on a weekly basis
- Conducting weekly Conference calls with the stores that have a vacancy
- Supporting Managers with their vacancies
- Supporting Managers with interview process
- Working with the Recruitment Manager daily basis
- Conducting Open days at the local Job Centre
- Completing Store Rotas's
- Collating Store Rota's for the Divisional Manager
- Liaising with the Divisional Manager around Store Cover within the Area
Senior Store Manager - Phones 4U - Old Kent road
(2011-10 - 2014-09)
- Working with the Regional Manager to run a high street store with 9 staff members' average footfall of 1700 customers per week.
- Morning briefings, weekly 1-2-1's and monthly store meetings were conducted to ensure review andfocus on the goals
- Ensured daily targets were met through effective customer engagement and sales floor managementas well as maintaining exemplary customer service standards at all times
- My regional manager asked me to be a Customer Service Champion for the area as my store hit 96-98% 4 times in a row.
Banking Hall Manager - Barclays - Norbury
(2007-06 - 2014-09)
- Running the banking hall making sure everything runs smoothly.
- Serving Customers and, providing excellent customer service.
- Promoting fast forward banking.
- Observing and feedback to staff to increase customer service scores.
