Laraib Nisar

Highly professional, customer-focused and organised Receptionist with extensive experience in customer service, administration, front desk support, record management, communication, and handling confidential information. Experienced in creating positive first impressions, managing visitor enquiries, handling busy telephone lines, coordinating appointments, maintaining databases, and supporting smooth office operations. Possesses exceptional interpersonal skills developed through customer-facing and healthcare environments, demonstrating the ability to communicate confidently with people from diverse backgrounds.

Strong attention to detail, excellent organisational skills, and the ability to multitask effectively in busy environments. Dedicated to delivering exceptional service while maintaining professionalism, confidentiality, and efficiency. Holds a Master of Science in Healthcare Leadership and a Bachelor of Science in Clinical Psychology, providing a strong understanding of communication, customer care, relationship building, and professional conduct.

Customer Service & Reception Assistant - Raja Currency Exchange - Rawalpindi / Islamabad, Pakistan

(2022-01 - 2024-06)

• Acted as the first point of contact for customers and visitors entering the branch.
• Welcomed customers professionally and provided a positive customer experience.
• Responded to customer enquiries in person, by telephone, and through written communication.
• Assisted customers with documentation and administrative requirements.
• Maintained customer records and ensured information was accurately updated.
• Coordinated daily paperwork and filing systems.
• Managed customer waiting areas and ensured smooth service delivery.
• Assisted management with administrative and operational duties.
• Handled sensitive customer information with confidentiality and professionalism.
• Developed strong customer relationships through excellent communication.
• Demonstrated accuracy, reliability, and professionalism at all times.
• Assisted with complaint handling and customer issue resolution.
• Worked effectively within a team environment to achieve service objectives.

Healthcare Assistant - Rite Services Care Agency - London

(2026-01)

• Serve as a primary point of contact for service users, visitors, families, and healthcare professionals.
• Handle enquiries professionally while maintaining confidentiality.
• Maintain detailed records, reports, and documentation.
• Demonstrate excellent communication and interpersonal skills.
• Coordinate with multidisciplinary teams to ensure effective service delivery.
• Manage multiple priorities while maintaining accuracy and professionalism.
• Provide a welcoming and supportive environment for visitors and stakeholders.

Healthcare Assistant - Hatszz Prestige Care Ltd - London

(2024-12 - 2026-01)

• Maintained comprehensive records and documentation.
• Managed communication with clients, visitors, and healthcare professionals.
• Supported scheduling and coordination activities.
• Demonstrated professionalism, empathy, and excellent organisational skills.
• Worked effectively under pressure while maintaining service standards.

Healthcare Assistant - Supreme Care Ltd - London

(2024-08 - 2024-12)

• Delivered professional support and maintained accurate records.
• Demonstrated excellent communication and customer service skills.
• Coordinated with colleagues and external stakeholders.
• Maintained confidentiality and professionalism at all times.

Master of Science - Healthcare Leadership

Bachelor of Science - Clinical Psychology - Foundation University