PA/Housekeeper at UHNW (2026-08 – Present)
- Oversee the meticulous upkeep of a premium Billericay household, ensuring pristine maintenance of high end value finishes, and luxury interiors
- Manage daily household logistics with hands on service delivery in a fast paced environment
- Coordinating events of 30+ guests
- Manage daily household logistics with absolute confidentiality
- Prepare bespoke menus tailored to precise dietary preferences
- Personal driver duties doing school runs, errands, transfers.
- Ad hoc errands
House Manager at UHNW (2024-06 – 2026-07)
- Involvement in final stages of renovation; liaising with contractors on snagging and O&M documentation.
- Management of planned preventative and reactive maintenance schedules.
- Property/asset management; liaising with contractors and maintenance technicians.
- Maintain up-to-date schedule of property and household maintenance schedule
- Maintain an organized inventory of household items and supplies.
- Organising and overseeing events and front of house service.
- Coordinate maintenance and repairs, as well as arranging vendor services as needed.
- Ensure household systems such as security, lighting, AV/IT, lift, cooling and heating are functioning at optimal levels.
- Identify potential issues such as wear and tear, safety hazards, maintenance needs, etc. and address them proactively.
- Schedule and oversee all routine maintenance and timely repairs of any broken or malfunctioning equipment or systems.
- Act as a key holder.
- Ensure the kitchen runs smoothly and enforce high hygiene, safety and service standards.
- Menu planning and meal services to ensure dietary requirements including allergies, intolerance and mealtimes are met.
- Manage laundry schedule and ensure the proper care for delicate and fine fabrics.
- Oversee and coordinate wardrobe organization, rotation and cataloguing – sole care and management of the principal’s vast designer wardrobes, all kept in pristine ready to wear condition at any point.
- Purchase and maintain adequate household and kitchen inventory. Ensure that supplies are current, well stocked, and meet all needs and preferences.
- Manage receipt or return of deliveries, packages, mails, and other household supplies.
- Assist to run errands.
- Coordinate pre-arrival arrangements and ensure that guest preferences, dietary restrictions, special requests and other expectations for each visit are met.
- Preparation of guest rooms and ensure that essentials and requested amenities are stocked and ready.
- Organize personalized touches where applicable.
- Anticipate and coordinate guest needs such as arranging transportation.
- Oversee proper protection and storage of vehicles when not in use.
- Oversee the daily needs of house pets, ensure pets receive adequate engagement based on breed, age and energy level; organize and coordinate vet visits. Oversee treatment plan and administer medication as directed by vets.
House Manager/PA at UHNW (2021-07 – 2022-01)
- Maintained professional demeanour in all house related interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Staff recruitment, coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running of the household.
- Generated reports and attended principals' meetings and briefs to discuss household needs, track goal fulfilment and make administrative decisions.
- Household organization/setting new household routine.
- Main point of contact for contractors/interior designers/maintenance.
- Developed house manuals/spreadsheets to facilitate a smooth order.
- Pantry and drinks/wine top-up.
- Google calendar, appointments, errands.
- Household purchases, personal shopping, bills and accounts administrator.
House Manager/Family PA at UHNW (2015-12 – 2021-06)
- Used proactive problem-solving skills to resolve issues quickly and effectively, managing the household's schedules and calendars with utmost discretion.
- Planned, directed and coordinated service delivery across the entire household, sourced and trained staff.
- Developed and implemented household organization acting as first point of contact for the household.
- Researched and planned fun activities/functions that would be enjoyable for both children and guests, including dinners and birthday parties.
- Scheduled and supervised maintenance of home and vehicles.
- Produced and managed any household inventory - linen, wine, supplies, food.
- Sourced ingredients, planed weekly menu, cooking healthy and nutritious meals for children and adults.
- Wardrobe management/fine garment care and storage, suitcase packing.
- Handled household bills, administrative duties, errands and personal shopping.
- Hands on when needed.
- Maintained household's pet needs.
Head Housekeeper at UHNW (2012-01 – 2014-03)
- Coordinated a team of eleven staff (housekeepers, nannies, drivers, gardeners) in liaison with the lady of the house.
- Organised a rolling weekly schedule of two housekeepers, four nannies and several drivers and managed house projects in collaboration with senior family members.
- Maintained a spotless and well-presented home through diligence and attention to detail.
- Managed inventory of cleaning supplies and pantry top up to maintain productivity and ensure that a full stock of items was available at any time.
- Provided detailed ongoing training to Housekeeping staff to instil and maintain first-class cleaning and housekeeping standards.
- Cared for pets and house during trips away, maintaining routines and lived in on occasions to ensure maintenance works were running smoothly.
- Coordinated all laundry and linen services with outside contractors along with scheduling fine furniture and carpet maintenance with adequate service providers.
- Managed Principals' wardrobes and coordinated the care and storage for fine and exclusive designer pieces, fur, silk, cashmere all sorted by texture and colour, rotated seasonally/ full suitcase packing.
- Cooked from scratch nutritious meals for both children and adults.
Housekeeper/Nanny at UHNW (2009-08 – 2011-11)
Position split between Kensington residence and Berkshire estate.
- Housekeeping duties in a nine-bedroom/ten-bathroom, four reception rooms Victorian house.
- Special care about antique carpets, tapestries and chandeliers.
- Victorian house features - chimneys, furniture, columns, iron balustrade, walnut wooden walls, original bathroom fittings - all under sole care and always kept in excellent condition.
- Fine furniture and fabric care.
- Supervised caterers and smooth running of events and functions of up to 50+ guests.
