Latasha Jackson

Currently seeking stable part time position. I am a dedicated and result-driven professional with a strong background in credit analysis, cash flow modeling, loan workouts including real estate. Extensive experience in the financial industry and managing of distressed borrowers, implementing effective workout strategies, and reducing charge off.

In addition, I have collaborated with cross functional teams, analyzed credit reports, and consumer budgets to achieve optimal results, while staying in compliance and offering consistency.

AVP, Director of Collections and Recovery at Franklin Mint Federal Credit Union (2025-04 – Present)

• Oversee management of delinquent and recovery portfolios, as well as all operations within the scope of the department
• Develop strategies to mitigate loss, improve delinquency, and create efficiencies for the orgnaization
• Explore and manage vendors relationships
• Analyze trended data to predict outcomes and prepare appropriate responses via implementation of new tools or allocation of existing resources
• Create and monitor department expenses
• Mamage and Respond to escalated complaints and concerns from members through NCUA and CFPB

Retention Solutions manager at Franklin Mint Federal Credit Union (2012-01 – 2025-04)

• Manage and approve employee's research and responses for credit and general disputes, modifications/workouts, collections, and legal processes such as Bankruptcies, writs of executions, short sales, repossessions, and foreclosure for consumer and commercial secured and unsecured loans
• Determine appropriate risk ratings and reserve for substandard debt on Real estate and non Real Estate loans, and recently assisted with transition of risk rating aligned with CECL
• Collaborate with borrowers, legal representatives, and external partners to negotiate
• Mitigate risk of non performing mortgages
• Present to Senior leadership reports including trended data with pivot tables, and pie charts related to charge offs, risk, and delinquency, and implement action plans
• Participate in audits preparation and responses, and apply recommendations into practice
• Create loss mitigation policies and procedure, and strategies to proactively analysis the portfolio of members who may have exposure for a potential hardship due to Natural Disasters like Covid, and economic factors such as student loan repayments
• Exposure to CFBP and NCUA; Resolved NCUA complaints; sustain knowledge of rules and regulations surrounding FI'S, HDMA training, RESPA and REG F
• Implement technology and vendors to support business processes and create efficency

Peer Mentor/ Collector II at Wells Fargo (2010-04 – 2011-09)

• Provided relevant and detailed account information such as balance and due date
• Assisted customers in finding other sources of income to resolve debt (401k, IRA's, saving accounts etc)
• Maintained office procedures and answered escalated calls in managers/supervisors absence
• Approved overrides and Offset transactions and over employee limit payments
• Coordinated team meeting and activities for training and team building

B.A. in Business Management – Arcadia University