Latha Goteti

Award-winning Senior Test Engineer with 15 years of experience delivering high-quality software solutions across enterprise environments within the insurance and retail sectors. Recipient of the European Software Testing Award for Best Retail Project, recognised for contributing to the successful delivery of an industry-leading retail testing programme. Extensive expertise in manual testing, functional, integration, system, regression, and User Acceptance Testing (UAT), with a strong focus on risk-based testing, test strategy, and quality assurance.

Proven track record of leading end-to-end testing activities, including test planning, test analysis, test execution, defect management, root cause analysis (RCA), and quality reporting. Experienced in collaborating with cross-functional teams, business stakeholders, and development teams to deliver high-quality software within Agile (Scrum) and Waterfall methodologies. Proficient in Jira, Confluence, Azure DevOps, and Microsoft Excel for test management, traceability, metrics, and documentation.

Recognised for mentoring junior testers, driving process improvements, increasing test coverage, and reducing production defects through effective quality practices. A results-driven and quality-focused professional with a strong commitment to software quality governance, regulatory compliance, continuous improvement, and delivery excellence.

Test Analyst - Specsavers

(2022-09)

• Executed manual, exploratory, regression, UAT, POS, and integration testing, ensuring high-quality software delivery and minimal post-deployment defects across insurance and retail systems through strong analytical skills, attention to detail, effective oral and written communication, comprehensive documentation, regular status reporting to stakeholders, and proactive risk assessments.
• Designed and implemented SMART-aligned test scenarios for clinical diagnostic equipment (Visionix, Nidek OCT, Autorefractor, Zeiss, Tonoref, and Phoropter), supporting innovative healthcare solutions and reducing integration errors by validating user requirements, firmware compatibility, and collaborating with cross-functional teams.
• Leveraged qTest, Xray, Jira, Confluence, Git, and basic SQL/database knowledge to manage test execution, defect tracking, project documentation, test data validation, and support software delivery within a CI/CD environment, contributing to an efficient release pipeline.
• Conducted end-to-end testing across web, mobile, and desktop platforms, including cross-platform validation for applications migrated from iOS to Windows, delivering reliable and scalable software solutions that contributed to customer success, business growth, and improved user satisfaction.
• Led Jira-based test management, including Epics, User Stories, Tasks, defect tracking, writing daily QA metrics, status reports, End-of-Test Reports (EOTRs), release documentation, conducting risk assessments, and providing risk-based recommendations to support release readiness.
• Led end-to-end Proof of Concept (PoC) initiatives for multiple eye-testing devices, collaborating with business stakeholders, developers, and product management teams to validate functionality and support successful UK-wide deployments for market readiness, business growth, and operational excellence.
• Performed integration testing between UI applications and clinical diagnostic devices, ensuring seamless data flow, interoperability, accurate database validation, and compatibility with supporting system infrastructure.
• Delivered full lifecycle testing for AI-powered systems, including planning, test writing, scripting, execution, defect triage, research, and results analysis to support continuous quality improvements, with exposure to machine learning concepts and AI-driven testing solutions.
• Facilitated Agile ceremonies (stand-ups, backlog grooming, sprint planning, demos, and retrospectives), using excellent oral and written communication skills to communicate effectively with Product Owners, developers, Business Analysts, and cross-functional teams to improve sprint delivery.
• Worked as a self-motivated QA professional, mentoring and guiding analysts, balancing workloads, promoting best practices, providing technical recommendations, and fostering a collaborative environment that encouraged innovation, knowledge sharing, and continuous improvement.
• Conducted on-site technical assessments and deployments across multiple UK store locations, applying basic networking and troubleshooting knowledge to ensure operational readiness, system reliability, and successful production releases across business infrastructure.
• Authored and maintained comprehensive test documentation, including test plans, test scripts, release notes, feature guides, reusable test case repositories, prototype evaluation reports, and project status documentation to support audit readiness, stakeholder communication, and informed decision-making.
• Developed foundational knowledge of automation testing using Java and Selenium, with familiarity in Git version control and CI/CD environments, gaining an understanding of software delivery pipelines and modern development practices.

Test Analyst - Tata Consultancy Services

(2015-09 - 2022-08)

• Conducted gap analysis on business requirements and collaborated with developers to deliver high-quality software solutions.
• Developed and executed detailed test scripts and cases to validate end-to-end application functionality.
• Performed functional and regression testing to ensure applications met requirements and specifications.
• Integrated QA testing early in the SDLC, improving code quality, functionality, and developer efficiency.
• Participated in daily Agile Scrum ceremonies, maintaining project alignment and facilitating team communication.
• Captured, logged, and tracked defects using Jira and Confluence, providing clear reproduction steps for rapid resolution.
• Created comprehensive test plans to ensure thorough coverage and risk mitigation.
• Collaborated with cross-functional teams to meet project goals and delivery timelines.
• Participated in root cause analysis (RCA) sessions to prevent defect recurrence and improve software quality.
• Contributed to continuous process improvements and adherence to quality standards.

Team Lead - Concentrix Technologies

(2014-04 - 2015-08)

• Managed a team of 10 engineers, consistently meeting SLAs and performance targets.
• Developed and streamlined workflows, improving operational efficiency and team productivity.
• Designed and delivered monthly training programs, ensuring up-to-date skills and knowledge.
• Collaborated with QA to prepare audit documentation, maintaining compliance and accuracy.
• Led client performance reviews to track success and identify improvement opportunities.
• Assessed project risks and implemented risk mitigation strategies.
• Monitored and analysed quality metrics, driving continuous improvement initiatives.
• Enforced GDPR and data protection compliance across all operations.
• Facilitated meetings to address security incidents, vulnerabilities, and resolution plans.
• Implemented Maker-Checker processes to reduce errors and increase reliability.
• Partnered with COE teams to drive technological enhancements and process improvements.

Career Break, Fulltime Carer for Parents

(2012-01 - 2014-03)

Senior Technical Support Engineer - Sutherland Global services

(2009-06 - 2011-12)

• Supported the team in consistently exceeding customer satisfaction and service metrics.
• Handled escalation calls and provided VIP support, ensuring prompt resolution of complex issues.
• Organized hands-on training sessions on new technologies to enhance agent technical skills.
• Escalated critical issues to enable faster resolution and minimize service disruption.
• Provided performance feedback using scorecards to monitor quality.