Latoya Rondeaux

I am a motivated and reliable retail assistant with over 3 years of experience in fast-paced customer service environments, including roles at Argos and Primark. I am confident working with the public, handling transactions and supporting team operations to deliver excellent service. I have developed strong communication and problem-solving skills through retail work, volunteering and experience as a full-time carer.

I am currently on my gap year, with plans to study Criminology and Law at university in 2027. I am a keen reader with an interest in contemporary fiction, including authors such as Colleen Hoover and Frieda McFadden. I am seeking a full-time role where I can contribute positively to a team.

Customer Advisor at Argos (2023-08 – 2026-01)

• Resolved customer queries and complaints in a professional and timely manner.
• Processed card and cash transactions accurately and efficiently.
• Picked and prepared customer orders in a fast-paced environment.
• Supported click and collect operations ensuring accurate fulfilment.
• Assisted with stock handling and back-of-house organisations.
• Used internal systems (Aura) to process refunds, exchanges, stock updates, cancellations and order management.

Sales Assistant at Primark (2022-11 – 2023-08)

• Delivered customer service in a busy retail environment.
• Operated tills and assisted with transactions during peak periods.
• Supported multiple departments as required.
• Maintained high service standards under pressure.
• Developed strong multitasking and teamwork skills.

Customer Assistant at Brand Max (2022-05 – 2022-11)

• Assisted customers with queries, returns and purchases.
• Operated tills and handled cash transactions.
• Adapted quickly to new systems and procedures.
• Developed problem-solving and communication skills.

Volunteer at Hospices of Hope (2021-10 – 2022-05)

• Maintained a clean, safe and welcoming shop environment.
• Engaged with customers and the local community.
• Operated a manual cash register.
• Assisted with pricing, labelling and gift aid processing.
• Developed teamwork and customer service skills.
• Encouraged customers to sign up for gift aid.

Work Placement at Muschamp Primary School

Supported classroom activities and assisted pupils with tasks and developed communication and organisational skills.

Work Placement at Merton College SEN Support

Assisted students with additional needs in a learning environment and developed patience, adaptability and communication skills. 4 months, 1 day per week.

Volunteer at Age UK Merton

Supported elderly individuals and engaged with the local community and developed strong interpersonal and listening skills. 3 months, 1 day per week.

CACHE Level 3 in Health and Social Care – Merton College (2021-09 – 2025)

CACHE Level 2 in Health, Social Care and Young People's Setting – Merton College (2021-09 – 2025)

CACHE Level 1 in Health, Social Care and Young People's Settings – Merton College (2021-09 – 2025)

General Certificate of Secondary Education in English – Carshalton High School (2016-09 – 2021-05)

General Certificate of Secondary Education in Maths – Carshalton High School (2016-09 – 2021-05)

General Certificate of Secondary Education in Child development – Carshalton High School (2016-09 – 2021-05)

General Certificate of Secondary Education in Textiles – Carshalton High School (2016-09 – 2021-05)

General Certificate of Secondary Education in Hospitality and catering – Carshalton High School (2016-09 – 2021-05)