Customer Support Executive - Betable LTD.
(2022-02)
- Assist Players: Respond to customer queries via live chat and email regarding accounts, payments, bonuses, and gameplay.
- Technical Troubleshooting: Help customers resolve platform issues and guide them through technical steps.
- Compliance & Verification: Process KYC checks, verify identities, and ensure all interactions follow regulatory and responsible gambling guidelines.
- Payment Support: Assisting with deposits, withdrawals, transaction tracking, and payment related queries.
- Issue Resolution: Manage escalations, investigate player complaints, and provide clear solutions.
- Player Protection: Identify signs of problem gambling and follow responsible gambling procedures when needed.
- System Knowledge: Navigate CRM systems, ticketing tools, and gaming platforms effectively.
- Team Collaboration: Work closely with fraud, payments, and technical teams to resolve complex cases.
- Customer Experience: Maintain a professional, friendly, and efficient service to enhance player satisfaction and platform reputation.
Customer Support - Department of work and pensions
(2021-06 - 2022-02)
- Supported claimants through the Universal Credit process by providing accurate information, guidance, and administrative assistance over the phone.
- Delivered excellent customer service, ensuring claimants understood their obligations, and helping them manage their claims effectively while following Department for Work and Pensions (DWP) policies and procedures.
Customer Support Advisor - River Island
(2020 - 2021)
- Delivered exceptional service to customers across phone, email, live chat, and social media channels.
- Resolved enquiries related to orders, deliveries, returns, product information, and store services.
- Represented the River Island brand with professionalism and a positive attitude.
- Played a key role in maintaining customer satisfaction and supporting smooth retail operations.
Groundskeeper - Everton FC
(2015 - 2019)
- Maintained high-quality playing surfaces and surrounding grounds across the club's stadium and training facilities.
- Ensured pitches met Premier League standards for safety, performance, and appearance.
- Supported matchday operations, carried out routine and specialist turf care.
- Worked as part of a team to preserve the club's professional environment.
Customer Assistance - Virgin Media
(2010 - 2013)
- Handled inbound calls and emails regarding broadband connectivity, account queries, billing issues, and service updates.
- Guided customers through diagnostics for broadband and Wi-Fi issues, using Virgin Media's tools and scripts to restore service.
- Assisted customers with payments, direct debits, package changes, upgrades, and billing explanations.
