Secretary - Drewdan Ltd
(2026-01)
- Admin duties
- Issuing invoices and reconciling invoices against payments
- Handling customer queries
- General project work support
Bar Tender - Tredegar Arms Rogerstone
(2021-04 - 2022-05)
- Serving customers alcoholic beverages and soft beverages
- Ensuring the daily cleaning schedule is completed
- Cleaning tables and glasses
- Maintaining excellent customer service
- Stock ordering & management and maintaining a clean and organised bar area
- Handling food orders and running food
- Managing till floats and reconciling against the back-office system
Bar Tender - Newport Fugitives Athletic Club
(2018-08 - 2021-04)
- Opening the club and setting up the bar and cash float
- Serving customers alcoholic beverages and soft beverages
- Ensuring the daily cleaning schedule is completed
- Cleaning tables and glasses
- Maintaining excellent customer service
- Stock rotation
- Managing till floats and reconciling against the back-office system
Bar Associate - Man of Gwent/ Flaming Grill
(2016-12 - 2017-11)
- Serving customers with alcoholic drinks and soft beverages
- Taking food orders and ensuring food is delivered in a timely fashion
- Dealing with any customer complaints and queries
- Following the challenge 25 rule to ensure no underage sales are made
- End of night bar close down procedures
- Training and mentoring new staff
- Cleaning and resetting tables
- Maintaining excellent customer service
Bartender - The Courtyard/NP Clubs
(2016-03 - 2016-07)
- Serving customers with alcoholic drinks and soft beverages
- Maintaining stock levels of drinks in the coolers
- Promoting events by handing out leaflets outside the venue
- Following the challenge 25 rule to ensure no underage sales are made
- Collecting glasses and cleaning them so there is always an adequate supply of glasses available for customer
- End of night procedures including cleaning up and cashing up tills, preparing floats ready for the following day
Bar/ Floor Associate - JD Wetherspoon
(2015-03 - 2016-02)
- Serving customers with alcohol drinks and soft beverages
- Taking food orders and ensuring food is delivered in a timely fashion
- Dealing with any customer queries and complaints
- Following the challenge 25 rule to ensure no underage sales are made
- End of night cash procedures including balancing tills and setting up floats for the following day
- Training and mentoring new staff
Catering Assistant/ Brand Manager - Wilkinsons Café
(2012-07 - 2013-12)
- Working as a Barista preparing customers drinks to order
- Dealing with customer complaints and queries
- Cleaning the café to maintain a high level of hygiene
- Maintaining paper records for health and safety
- Brand Manager
Temporary Customer Service Assistant (seasonal) - Tesco
(2011-11 - 2012-02)
- Serving customers
- Stocking shelves ensuring stock rotation is maintained
- Answering customer queries and resolving customer complaints
