Trainee Recruitment Consultant - Employment Specialists LTD - Ipswich
(2026-07)
- Record details on CRM system of Candidates
- Carry out registration calls with candidates
- Find and match candidates with open vacancies
- Format CV's
- Review Job boards
Team Leader, Repair Management - Gallagher Bassett - Ipswich
(2023-02 - 2025-08)
- Led team training on client requirements and monitored KPIs
- Resolved complaints, maintained SOPs, and conducted audits
- Managed onboarding, performance reviews, and team meetings
- Building and maintaining relationships with clients, brokers, handlers, underwriters
- Building and maintaining relationships with repair garages and hire companies
- Managing and minimizing claim leakage
- Attending client meetings
- Allocating and monitoring work to my team according to client SLA's
- Motivating and supporting my team to grow and progress
- Develop and maintain training program
- Interviewing and onboarding
- Supporting the team with complex queries
- Responding and investigating complaints in timely manner and according to regulations
- Auditing and feedback
- Setting and monitoring daily/weekly/monthly targets
- Managing absences and adherence to standards
- Liaising with clients about their needs and specific requirements, producing reports and attending meetings
- Forecasting workload
- Assisting operations managers with client MI requirements
Senior Repair Management Handler - Gallagher Bassett - Ipswich
(2019-10 - 2023-02)
- Liaison for a major client; ensured training, KPIs, and queries were addressed
- Developed training guides to improve service
Repair Management Handler - Gallagher Bassett - Ipswich
(2019-03 - 2019-10)
- Managed vehicle repairs, claims, complaints, and communication with garages and clients
FNOL Handler / Rental FNOL Handler - Gallagher Bassett - Ipswich
(2018-06 - 2019-03)
- Supported clients post-incident, collected data, managed recovery and replacement vehicles
Team Leader - Wyvale Garden Centre - Woodbridge
(2017-04 - 2018-06)
- Assisted management, supervised inventory, mentored staff, and maintained compliance
Lounge & Brasserie Supervisor - The Swan - Lavenham
(2015-09 - 2017-03)
- Oversaw service operations, managed private events, and upheld hotel standards
Food & Beverage Team Member / Student mentor - Wivenhoe House - Wivenhoe
(2013-01 - 2015-09)
- Supervised restaurant operations and mentored hospitality students
