Laura Bone

Friendly, hardworking and approachable hospitality professional with extensive experience in the hospitality and customer service industries. I have over 13 years of hospitality experience at Souters Inn, along with 5 years of retail experience at Co-op. I am confident working with the public, providing excellent customer service and working as part of a busy team.

I am also a qualified hairdresser and have spent the last 3 years working in the hairdressing industry, further developing my communication, customer service and interpersonal skills. I am now looking to return to a hospitality role where I can use my experience, positive attitude and strong work ethic to provide an excellent experience for customers.

Qualified Hairdresser - Laura @ Beyond Beauty - Ayr

(2024)

• Provide a friendly, professional and personalised service to a wide range of clients.
• Build strong relationships with customers and ensure they feel comfortable and valued.
• Manage appointments and work efficiently during busy periods.
• Listen carefully to clients' needs and provide appropriate advice and recommendations.
• Maintain high standards of cleanliness, organisation and presentation.
• Deal confidently and professionally with customer enquiries.
• Work independently while contributing positively to the wider team.
• Ensure every client receives a positive experience and high level of customer service.

Co-op - Doonfoot, Ayr

(2017 - 2022)

• Provided friendly, helpful and professional customer service in a busy retail environment.
• Assisted customers with queries and ensured they received a positive experience.
• Worked effectively as part of a team during busy periods.
• Handled customer transactions and payments accurately.
• Maintained high standards of cleanliness, organisation and presentation.
• Restocked and organised stock when required.
• Worked responsibly and reliably as part of the store team.
• Remained calm and professional when dealing with customers in busy situations.

Hospitality - Souters Inn - Kirkoswald, Ayrshire

(2010 - 2024)

• Extensive experience working in hospitality and providing excellent customer service.
• Provided friendly, efficient and professional service to customers.
• Worked effectively as part of a busy hospitality team.
• Maintained high standards of cleanliness, presentation and customer care.
• Communicated confidently and professionally with customers and colleagues.
• Worked efficiently during busy and demanding periods.
• Developed excellent knowledge of hospitality and the importance of creating a positive customer experience.
• Built strong relationships with customers through friendly and attentive service.

Level 6 - Hairdressing - Ayr College (2021 - 2021)