Laura Chaffe

I am a motivated, hardworking and conscientious employee, who has a strong work ethic and demonstrates a flexibility to ensure that work and deadlines are achieved. Whilst I work well within a team, listening and contributing to achieve objectives; I have confidence in my abilities, enabling me to work equally well independently using my own initiative. I can confidently communicate at all levels of the business.

I am motivated to development my skills to ensure I remain relevant and grow professionally.

FINANCE ASSISTANT - PURCHASE LEDGER at ITC Travel Group (2024-10 – Present)

• Responsibility of Multi-currency and domestic Purchase Ledger accounts - processing invoices and reclaim of outstanding supplier credits.
• Creation and maintenance of Accounts.
• Collaboration with departments to ensure payment and billing is accurate.
• Processing and weekly payment of expenses
• Preparation of weekly Multi-currency and domestic payment runs.
• Written & oral communication with colleagues and suppliers
• General administration
• Assist Credit Control

FINANCE ASSISTANT - CREDIT CONTROL at ITC Group Ltd (2024-06 – 2024-10)

Temporary Part-time

• Responsibility of contacting clients and travel agents via email and phone in regard to payments due and escalating difficult accounts or invoicing issues to the relevant departments
• Produce and send credit agent statements and weekly statements statements for various collection systems
• Assist with Daily bank allocations.
• Written & oral communication with colleagues
• Collaboration with Reservations department to ensure refunds due to clients are correctly recorded, actioned and processed
• Process Travel Agent and Hotel commission invoices
• General administration

ACCOUNTS ASSISTANT at Elegant Resorts (2006-01 – 2024-05)

Full time 2006 - 2010, Part-time 2010 - May 2024

• Responsibility of Multi-currency Purchase and Sales Ledger accounts - processing and raising of invoices. Discrepancy resolution. Creation and maintenance of Accounts.
• Collaboration with Sales, Marketing and Product departments to ensure payment and billing is accurate.
• Preparation of weekly Multi-currency payment runs.
• Credit control for accounts and monthly reconciliations
• Assist with Daily bank allocations.
• Written & oral communication with colleagues and suppliers
• Collaboration with Client Services department to ensure refunds due from suppliers are correctly recorded, actioned and clients refunds processed
• General administration

BAR PERSON / ASSISTANT MANAGER at The Kings Head, Chertsey (2003-09 – 2005-10)

• Customer Service
• Cash handling
• Staffing responsibilities
• Stock rotation and ordering

OPERATIONS EXECUTIVE / MANAGER at HeadCount (2000-09 – 2003-08)

• Office administration support for 30 field staff
• Organising of interviews, training schedules and Managers schedules
• Responsibility of 3 office staff
• Collaboration of weekly / monthly/ annual reports for Senior Managers
• Recruitment forecasting
• General administration

A Level in History – ESHER COLLEGE A Level in English Literature – ESHER COLLEGE

AS Level in Business Studies – ESHER COLLEGE

GCSE in General – HINCHLEY WOOD SECONDARY SCHOOL