Laura Holdcroft

I'm a conscientious, hard working, dedicated & an excellent communicator. I have a wealth of life experience & would be an asset to any business. I enjoy working with members of the public. I enjoy and am able to work well within a team or on my own. I have successfully ran my own self employed cleaning business for the last five years & built up a good reputation within this.

Patient Care Coordinator - NHS-Stoke-on-Trent - Stoke-on-Trent, Staffordshire

(2024-02)

I currently work at a GP practice, taking phone calls from patients, dealing with patient queries, making and cancelling appointments for patients. I process prescriptions, liase with secretaries, GP's & other medical staff to provide our patients with the best care & service that we can. I have excellent organisational skills, I'm adaptable & have transferable skills that I can bring to the job vacancy advertised.

Customer Service Advisor - Well pharmacy (Formerly Co-op pharmacy) - Stoke-on-Trent

(2022-08 - 2024-02)

I currently work in an office based environment placing orders for prescriptions for pharmacies. I have a vast knowledge of fantastic customer service, am computer literate, excellent telephone manner and understand the importance of good communication skills, patience & always putting the customer at the forefront of any situation.

Self Employed Cleaner - Love2Clean cleaning & Ironing - Stoke-on-Trent

(2016-07 - 2021-08)

I previously had my own self employed cleaning business.

• Prompt
• Efficient
• Trustworthy (holding keys & working within people's homes)
• Good organisational skills
• Interpersonal skills

Nursery Practitioner - Tiny Toez Ltd - Stoke-on-Trent, Staffordshire

(2013-09 - 2016-07)

Tiny Toez LTD is a privately run day care establishment. I was promoted to Room Supervisor within a few months of starting within the setting. I was then promoted to a job share of Deputy Manager before I then went on maternity leave in March 2016.

Section Manager / Sales assistant - Marks & Spencer

(2005-11 - 2013-09)

• Promoted to store coach within 3 months of working for the company.
• Implemented training for staff members.
• Delivered and launched a new & successful £30 million concept in house.
• Promoted to Section Manager 2010
• Wealth of knowledge of delivering fantastic standards and driving sales
• Continuous achievement of sales targets
• Nominated as store Food Safety Expert
• Various retail & sales related courses attended
• Received numerous service nominations from customers
• Service Champion for the store helping to drive consistency and high standards

Room Supervisor / Nursery Nurse - Abacus Day Nursery - Packmoor

(2003-01 - 2005-11)

Abacus Day Nursery is a privately run establishment in Packmoor, providing care for babies and children from 6 weeks to 4 years.

• Promoted to room supervisor of the Pre School room
• Created links with local schools to aid the transition for the children when moving on into school.
• Completed a variety of childcare related courses

Nursery Nurse - Rock Cottage Day Nursery - Brown Edge

(2002-01 - 2003-01)

Rock Cottage is a privately run establishment in Brown Edge, catering for and providing care for babies and children from 6 weeks to 7 years.

• Completed an NVQ Level 3 Course in Childcare and Education
• Provided excellent care and education for the children

Nursery Assistant - Gordon Day Care Nursery - Burslem, UK

(1999-09 - 2002-01)

Gordon Day Care Nursery is a family run business and is situated in Gordon Street Burslem. It caters for children from 6 weeks to 7 years and also provides an after school club.

• Completed a variety of childcare and play related courses
• Established myself within my first workplace environment

GCSE's - James Brindley High School