Reservations Manager at KAJI Manchester (2023-10 – 2026-05)
- Manage all incoming bookings (daily, weekly, and months in advance) across multiple channels.
- Liaise with the kitchen and chef team to customise set menus based on dietary requirements.
- Plan and coordinate private events and parties.
- Lead the front-of-house team during service, running the reservations diary and managing hosts.
- Resolve guest issues calmly and professionally, often under pressure during peak service times.
- Ensure reception area standards are consistently met.
Reservations Manager at MNKY HSE Manchester (2022-09 – 2023-10)
- Oversaw bookings and guest enquiries via phone and email.
- Managed guest lists, table allocations, and pre-orders for a busy, high-profile venue.
- Built strong rapport with VIP clients and returned guests.
- Collaborated with marketing and events team on promotional evenings and launches.
Front of House Supervisor at Dakota Manchester (2019-09 – 2022-08)
- Delivered 5-star service to hotel guests from check-in to check-out.
- Handled VIP bookings, coordinated travel, dining, and special celebrations.
- Managed front-desk operations including staff scheduling, training, and performance.
- Liaised between departments (housekeeping, reservations, concierge) to ensure seamless guest experience.
- Took reservations in the absence of the reservations agent and ensured rate accuracy.
- Provided coaching and onboarding for new front-of-house staff.
Receptionist at Crowne Plaza, Liverpool (2017-08 – 2019-05)
- Provided exceptional guest service and support to hotel visitors.
- Assisted in room check-ins/outs, concierge services, and general front-desk duties.
- Supported in administrative tasks including invoicing and booking management.
