Laura Petrovics

Confident communicator with knack for customer service and teamwork. Skilled in handling diverse customer needs and maintaining positive dining experience. Quick learner, always ready to adapt and support colleagues to ensure smooth service.

Enthusiastic and approachable, committed to creating welcoming atmosphere. Organised, independent worker with strong time management skills. Detail-oriented fast learner. Possesses excellent memory and aptitude for calculations.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging wait staff member with ability to articulate and help customers make menu choices. Pursuing similar position where skills in conflict resolution will be embraced.

Skilled

Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Restaurant Waiter at Friends (2025-03 – Present)

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Cleaned, sanitised and organised restaurant, bar and front of house areas.

Cleaner at Santos (2024-06 – 2024-09)

• Swept, vacuumed, polished and mopped hard floors within establishment.
• Followed sanitisation, health and hygiene regulations.
• Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
• Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.

NVQ Level 3 in Business and management – Elizabeth School of London (2023-09 – 2024-09)