Support Worker at Axcis education (2024-04 – Present)
Supported pupils with diverse Special Educational Needs and Disabilities (SEND) during unstructured lunch periods, fostering a safe, inclusive, and welcoming environment.
- Applied positive behaviour management techniques and de-escalation strategies tailored to individual student needs and EHCP guidelines.
- Assisted students with sensory processing needs, helping manage overstimulation in high-sensory environments like the dining hall and playground.
- Maintained high standards of safeguarding, vigilance, and dynamic risk assessment to ensure student physical and emotional safety at all times.
- Monitored play areas closely, intervening calmly and effectively during peer conflicts or distress.
- Adhered strictly to dietary, allergy, and medical requirements, ensuring students dined safely according to their specific plans.
- Communicated effectively with permanent teaching and support staff to report notable student behaviours, incidents, or mood changes, ensuring continuity of care.
- Demonstrated active listening, patience, and adaptability when engaging with students who use alternative communication methods (e.g., visual aids, Makaton, or non-verbal cues).
- Collaborated with the lunch supervision team to maintain smooth transitions between meal times and outdoor play.
Personal Development at Career Break (2022-10 – 2024-04)
Took time off to focus on personal development and family responsibilities.
- Engaged in various self-improvement activities, including online courses to enhance skills and knowledge.
- Achieved my NCFE CACHE Level 2 Award in Support Work in Schools and Colleges.
Registration Officer at Nursdoc Healthcare Agency (2019-06 – 2022-10)
- Registered new candidates for agency work, ensuring all relevant documents were submitted accurately and promptly.
- Conducted thorough checks on right-to-work documents, DBS checks, and training certificates, ensuring compliance with regulatory standards.
- Acted as the final point of contact before candidates were cleared for work, providing guidance and support throughout the registration process.
- Developed strong relationships with candidates, enhancing their experience and ensuring a smooth onboarding process.
Account Manager at Estée Lauder (2011-09 – 2019-06)
- Trained and mentored team members on product knowledge and new launches, fostering a collaborative and motivated team environment.
- Demonstrated strong leadership skills by managing team performance, addressing absences, lateness, holidays, and staff rotas.
- Organized and maintained comprehensive records of daily, weekly, monthly, and yearly paperwork to meet deadlines and achieve company targets.
- Implemented strategies to improve sales performance and customer satisfaction, contributing to the overall success of the team.
Make-up Artist at No7 (2007-10 – 2011-12)
- Trained by renowned make-up artist Lisa Eldridge, gaining advanced skills in make-up application and customer service.
- Provided personalized, luxury experiences for customers, understanding their needs and delivering tailored make-up solutions.
- Planned and executed events to meet counter targets, creating an engaging and dynamic in-store atmosphere.
- Built strong customer relationships, enhancing loyalty and repeat business.
Customer Assistant at Pumpkin Patch (2006-09 – 2007-10)
- Managed stock replenishment, ensuring product availability and optimal store presentation.
- Led the sales team, providing training and support to new starters.
- Handled visual merchandising, creating attractive displays to enhance the customer shopping experience.
- Addressed customer service issues, including returns and complaints, ensuring a positive resolution.
- Oversaw day-to-day store management, maintaining high standards of operation and customer satisfaction.
