Laura Ward
Trainee counsellor and psychotherapist
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About
As a people focused, organised person with positive outlook, I am now seeking a part time role within a customer service focused environment to gain a healthy work life balance. Having a wealth of experience in an industry which is highly customer focussed, I possess all the necessary skills to work well in a fast-paced environment. I thrive on helping others and enjoy tailoring solutions to meet customer needs as well as solving queries or concerns.
Experience
Salon Manager – Hair & Beauty - Slimming World Head Office
(2022 - 2025)
- Managed and organised daily operations and staff schedules
- Maintained high customer service standards
- Managed budgets, stock, and KPI reporting
- Supported, mentored and coached team members
Business Development Manager - Adel Professional Ltd
(2018 - 2022)
- Managed client relationships and enquiries
- Coordinated visits, orders, and schedules
- Provided advice and follow-up support
- Reported on performance and activity
Supervisor - Claire’s Accessories
(2017 - 2018)
- Keyholder responsibilities and cash handling
- Supported customers and handled queries
- Assisted with team organisation and targets
Consultant - Cambridge Weight Loss
(2016 - 2017)
- Supported client journeys with planning, guidance and motivation
- Managed marketing
- Managed appointments, records, and stock
Salon Owner - Laura Ward Hair & Beauty
(2002 - 2015)
- Managed daily operations, team, bookings, reception, and client care
- Senior stylist within the salon
- Handled finances, suppliers, and admin
- Trained and supported junior staff
Education
Level 2 in counselling concepts (2026)
Level 3 Leadership & Management (2024)
Level 3 Coaching & Mentoring (2022)
GCSEs including English and Maths
Various Hairdressing Qualifications (2002 - 2015)
