Lauren Byfield

Dedicated professional with expertise in customer service, sales techniques, and high-speed service delivery. Skilled in handling merchandise, maintaining cleaning standards, and ensuring professional appearance to enhance customer satisfaction. Proficient in payment processing, credit and cash transactions, and restaurant software usage, with a strong focus on time management efficiency and serving etiquette.

Adept at assisting customers, managing difficult situations, and leveraging mathematical strengths to optimise operations. Committed to delivering exceptional service while pursuing opportunities to contribute to organisational success.

Server at Greggs (2023-06 – 2025-06)

• Provided outstanding customer service, resulting in a nomination within the company.
• Handled money and stock within the shop.
• Single handily prepared and packed delivery orders whilst working front of shop when on shift
• Upheld friendly demeanour whilst managing multiple tasks simultaneously.
• Cultivated warm relationships with regular customers fostering loyalty towards the shop.
• Contributed in Charity events with the company
• Supported other team members during busy periods ensuring efficient operations.
• Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
• Delivered exceptional, friendly and fast service.
• Advised guests of daily specials and offers to increase sales.
• Upsold snacks, sides and desserts to increase average transaction value.
• Stayed up to date on menu changes to accurately answer customer queries.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Trained new team members in cash register operation, health and safety and customer service.
• Maintained clean, tidy and organised checkout areas.
• Smoothly processed incoming orders, handling over roughly 200 transactions per day with exceptional accuracy.
• Managed queue effectively during peak hours for seamless checkout process.

Cashier at J'Nicks (2021-08 – 2023-02)

• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Trained new team members in cash register operation, health and safety and customer service.
• Maintained clean, tidy and organised checkout areas.
• Smoothly processed incoming orders, handling over roughly 200 transactions per day with exceptional accuracy.
• Managed queue effectively during peak hours for seamless checkout process.
• Took initiative in restocking shelves during downtime, enhancing product availability.
• Handled high volumes of transactions during holiday seasons efficiently.
• Trained new cashiers on store policies and procedures to maintain standards.

Server at Tim Hortons (2022-09 – 2023-01)

• Collaborated closely with kitchen staff to manage dietary requirements of customers.
• Demonstrated menu knowledge to assist patrons in meal selections.
• Maintained cleanliness in dining area for a pleasing atmosphere.
• Improved customer satisfaction by providing attentive and professional service.
• Handled busy shifts and rush hour periods.

Waitress at Green King (2021-12 – 2022-01)

• Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
• Stocked and maintained silverware, linens and condiments.
• Upheld high standard of cleanliness in all work areas area.
• Maintained brand image by keeping neat personal appearance.
• Maintained safe food handling standards at all times.
• Reset tables with spotless service ware.

A-Levels in Art and Design (general) – Northampton college (2021-09 – 2024-09)

GCSEs in Art-Media-Spanish-English-Maths-Science – Northampton International Academy (2021-01)

Bachelor of Arts in Interior Architecture and Spatial Design – University of Northampton (2024-09 – 2027-09)