Financial Assessment Collections Officer at London Borough of Redbridge (2018-11 – Present)
- Dealing with a diverse range of home care, residential care and day care social fees and charges which are collected on behalf of the Council's Adult Social Services (ASS) service area
- Working hard to ensure the efficient, effective and timely collection of fees and charges, and the appropriate pursuit of arrears in accordance with the recovery plans agreed with ASS
- Maintaining regular liaison with ASS staff including discussing individual cases with the ASS Appointeeship & Court of Protection Team and Social Workers
- Negotiating effective payment plans with service users and/or their relatives/representatives
- Taking telephone payments
- Liaising with Debt Collectors, Legal Solicitors and next of kin
- Carrying out Probate Office Searches
- Preparing reports to ASS for the write-off of uncollectable debts, updating the ASH Debtors System after the write-offs have been approved
- Helping the Senior Financial Collection Officer to prepare cases to enable Legal to take court action
Checkout Assistant at Tesco Store PLC (2021-11 – 2026-04)
- Dealing with several cash handling procedures daily such as paper money, credit and gift cards, coupons, and vouchers
- Serving customers with excellent customer service ensuring they receive an easy and satisfactory experience
- Replenishing products on the store floor
- Assisting customers with finding products in store
Collections Agent at Mr. Lender T/A PDL Finance Limited (2017-12 – 2018-10)
- To support our customers in getting their account up to date by contacting those who are overdue on their instalments, account balance or agreed repayment plan
- Ensure that the customer accounts are worked through thoroughly and contacting customers in line with the Company's Debt Collection Procedure
- Keeping up to date with customer call back requests, following up on the agreed actions on each account and on time
- Answering inbound customer calls and responding promptly to emails where applicable and updating details on the system 'dialogue'
- Working towards achieving daily and monthly individual targets
- Working with a flexible approach to the changing demands of the department
- Listening to our customers to ensure the best outcome is achieved for them, whilst providing excellent customer service at every point of communication with the Company
Office Administrator at United Technologies UK Ltd (2016-04 – 2017-11)
- Answering the telephone
- Logging toner/service calls
- Filing
- Sorting through incoming and outgoing post
- Inputting Purchase Orders onto Sage
- Sending out toner orders through courier service
- Taking post to local Post Office/Post Box daily
- Ordering parts for engineers
- Calling customers for meter readings (monthly)
Enforcement Administrator at Court Enforcement Services (2015-09 – 2016-02)
- Loading cases onto CMS (case management systems)
- Typing documents
- Preparing agent packs, allocating work and providing information to Enforcement Agents
- Reviewing cases and case holdings on a regular basis to ensure service level agreements are being met
- Answering inbound calls from defendants and processing payments
- Reviewing Enforcement Agents reports
- Sending invoices and payment schedules
- Company checks and Tracing
Sales Advisor at Yours Clothing Ltd (2013-10 – 2015-08)
- Managing the till
- Serving and advising customers
- Working on the shop floor greeting and helping customers
- Managing the fitting room
- Tidying the shop floor
- Arranging window displays
- Promoting special offers
- Handling complaints & passing them on to the manager
