Lauren Ingram

Experienced and results-driven Branch Manager with a strong background in customer service, team leadership, and operational management within the veterinary sector. Currently managing a busy veterinary branch, responsible for overseeing day-to-day operations, leading and developing a high-performing team, ensuring exceptional client care, and maintaining efficient clinical and administrative processes. Proven ability to improve workflow, drive performance, and create a positive environment for both staff and clients.

Prior experience as a Reception Manager in a dental practice for three years, developing strong organisational, communication, and client relationship skills in managing front-of-house operations, handling high-pressure situations, and delivering excellent patient experiences.

Branch Manager - South Moor Vets - Ivybridge

(2025-04)

In my role as Branch Manager at South Moor Vets, I have applied my leadership, organisational and operational management skills to effectively run a busy veterinary practice. I have successfully managed staff rotas, supported team development, overseen stock control, and ensured compliance with industry regulations. Through hands-on experience, I've developed strong problem-solving abilities, a proactive approach to client service, and a clear understanding of what it takes to maintain a well-performing, patient-focused practice — skills I am eager to continue applying and developing within other roles.

• Led daily operations of a busy veterinary branch, overseeing both clinical and non-clinical teams to ensure smooth workflow and high-quality service delivery.
• Managed staffing requirements, including rotas, annual leave, sickness cover, recruitment support, onboarding, and performance reviews.
• Monitored branch performance against KPIs and financial targets, supporting the area manager with budget control, reporting, and cost-efficiency strategies.
• Maintained regulatory compliance, including RCVS practice standards, health and safety protocols, GDPR, and infection control procedures – experience transferable to CQC compliance in dental settings.
• Handled client complaints and escalations with professionalism and empathy, focusing on resolution and client retention.
• Oversaw stock control and supplier relationships, ensuring availability of clinical and administrative supplies while managing costs.
• Facilitated effective communication between clinical staff, management, and head office, contributing to team cohesion and strategic goals.
• Supported marketing and community engagement, promoting practice services and building local client relationships.
• Trained and supported junior team members, fostering a positive, knowledgeable, and accountable team culture.

Reception Manager - Mydentist Plympton - Plympton

(2022-01 - 2025-03)

Professional and knowledgeable reception Manager with two years' experience in a fast-paced health care environment. Maintained a reputable level of organisation with effective time management. Duties included updating and transferring patient records in surgery and to other surgeries when required.

Managed various types of bookings over the phone, by email and in person ensuring a level of customer service is kept. Stock taking is essential in practice to ensure sufficient level of stock to perform effectively daily and orders are being fulfilled. Developed strong relationships with colleagues to maximise productivity and have a sense of teamwork.

Friendly and caring dental nurse providing comprehensive chairside and patient support.

• Providing chairside assistance to dentist, identifying, and handling correct tools for different procedures.
• Preparing patients for dental treatment, addressed patient concerns, and clearly communicated treatment plans.
• Updating dental charting to facilitate consistent and accurate patient care.
• Sterilised and disinfected instruments and working surfaces, following infection control procedures.
• Liaised with laboratory to progress sample analysis swiftly and efficiently.
• Prioritised patient care and confidentiality throughout treatments for customer satisfaction and retention.
• Operated digital x-ray and filing systems, for further investigation and storage for easy reference.

GCSE - Heles School (2018-06)

Level 2 - Zoology - Duchy College (2020)

Level 3 - Zoology - Duchy College (2022)