Lauren Johnson

I currently work as a housekeeper and receptionist at an emergency accommodation hotel in Scunthorpe. With previous experience in customer service. I've recently completed a business administration level 2 course, in which I became very interested in admin work. I am an avid learner and believe I would be a great candidate for your position.

Receptionist/Housekeeper hybrid role - The Avenue

(2026-05)

• Cleaning communal areas such as reception area, guest kitchen and hallways
• Cleaning bathrooms
• Changing beds
• Ironing and washing
• Hoovering and mopping rooms
• Deep cleanings of rooms including cleaning skirting boards, walls, windows, under beds etc.
• Working with vulnerable adults
• Greeting visitors, staff, and residents
• Answering the work phone
• Inputting maintenance reports onto a system
• Checking on guests wellfare
• Locking up reception at the end of the night
• Dealing with guests queries and problems
• Monitoring visitors and maintaining site professionalism
• Using Microsoft Word
• Effectively handovering to the next shift

Team member - Greggs

(2025-06 - 2025-12)

• Serving customers in a busy, quick paced environment
• Keeping areas stocked up, clean and tidy
• Working as a team to keep on top of queues and tasks
• Handling transactions and dealing with problems
• Closing the store which includes cleaning (mopping, sweeping, wiping down areas) shutting down machines, putting tables and chairs away
• Making sandwiches and coffees
• Handling savouries and sweet treats
• Stocking up drinks and food items
• Collecting food for Just Eat orders

Volunteer - British Heart Foundation

(2023-07)

• Working behind the tills serving customers, handling transactions
• Filling out delivery documents for customers addresses and details
• Answering customer queries & dealing with concerns
• Labelling and pricing items in the shop
• Filing away price tags into correct folders
• Working as a team within the environment, adapting to the needs of the job
• Keeping the front desk tidy, while also noticing when items needed cleaning and promptly doing so
• Intake, organising and sorting donations in the warehouse
• Displaying and pricing of stock & donations

Work Experience - St Hughs

(2019-09 - 2020-03)

• Various placements around and assisting the running of the school
• Food preparation and cleaning within the school kitchens
• Assisted in filing, sorting and documenting within the office and libraries
• Delivered and took messages and any items that were needed to help with lessons

Certificate - Principles of Business Administration Level 2 - Learning Curve Group (2026-01 - 2026-04)

Maths Functional Skills Level 2 - North Lincolnshire Adult Education (2025-01 - 2025-07)

English Functional Skills Level 2 - North Lincolnshire Adult Education (2024-01 - 2024-07)

BTEC Level 1 - Hospitality, Art & Design, IT - St Hughs (2017-09 - 2019-07)