Lauren Kirk

Reliable and customer-focused retail professional with over 5 years' experience in fast-paced environments including Aldi, Costa Coffee and McDonald's. Confident in handling high customer volumes, resolving issues professionally, and maintaining high operational standards. Strong communication, organisation and teamwork skills, with a proactive approach to problem-solving.

Store Assistant - ALDI - Wickford

(2023-07)

• Work efficiently in a fast-paced retail environment
• Handle customer queries and resolve complaints professionally
• Operate tills accurately and manage cash transactions
• Maintain store presentation and stock levels
• Support team members to ensure smooth daily operations

Barista - Costa Coffee - Wickford

(2021-10 - 2023-07)

• Delivered high-quality customer service in a busy café environment
• Operated coffee machines and prepared beverages to brand standards
• Processed transactions using till systems
• Maintained cleanliness and food hygiene standards
• Built strong rapport with regular customers

Crew Member - McDonald's - Southend-on-Sea

(2016-09 - 2021-10)

• Took customer orders and handled payments accurately
• Worked across front counter and dining areas
• Ensured high standards of cleanliness
• Supported team members during peak periods
• Provided friendly and efficient service

Diploma of Higher Education - Digital Animation - University of Essex (2017-09 - 2020-06)

Bachelor's Degree - Digital Animation - South Essex College (2015-09 - 2017-06)