Lauren Russell

I have a positive attitude that allows me to work well with others and also as part of a team. I consider myself to be highly motivated, friendly and have a proven ability to manage and complete work to the highest standard with a meticulous attention to detail.

Credit Controller - Workman LLP

(2023-01)

In this employment I work as a credit controller for a property management company. I have a portfolio where I contact tenants by telephone and email to ensure they are up to date with their rent and service charge payments and also send them the relevant invoices. If they are not up to date then I liase with them to come up with a solution to ensure that these are paid. I also have a target I need to meet every quarter.

Insolvency Advisor - Creditfix

(2015-07 - 2022-11)

In this role I dealt with inbound calls answering queries relating to clients IVA's and Trust Deeds. I also managed clients cases such as reviewing their income and expenditure, liased with creditors on their behalf, spoke with solicitors if a client was selling their property whilst in their IVA and also reviewed any equity they may have had. We also referred our clients over to our collections team if they were unable to make payment and had fallen into arrears.

Collections Agent - Scotcall

(2014-06 - 2015-03)

In this employment I worked as a Collections Agent contacting customers' on behalf of clients. My focus was following the legal protocol for debt collecting and following the FSA guidelines while creating a sense of urgency for customers' to start paying on their delinquent accounts. I also had targets I had to meet every week and I also dealt with administration duties such as updating customers' accounts and sending letters out.

Debt Recovery Officer - Opos Limited

(2013-11 - 2014-05)

In this employment I worked as a Debt Recovery Officer working on behalf of numerous blue chip companies and payday lenders working and negotiating to settle outstanding debts on customers' accounts and offering financial assistance to customers that may have been in difficulty whilst following strict FSA guidelines and meeting targets every month. I also updated the accounts on the company database.

Collections Officer - Allied International Credit

(2013-06 - 2013-09)

In this employment I worked as a Collections Officer on behalf of British Gas, dealing with the customers' accounts. I liaised with the customers to settle outstanding debt on their accounts, evaluating the present situation and status of every case and suggested the relevant action to be took. I had targets and deadlines I worked to and always ensured these got met on a daily basis and also earned commission from doing so.

I also provided information to customers on collection rules, regulations, policies and laws.

Administrative Assistant - 1st Alliance Credit Union

(2012-02 - 2012-07)

In this employment I worked as an Administrative Assistant in a busy office as part of a team dealing with members existing loans and also welcoming new members who either had an enquiry regarding a loan or wanted to take out a loan. My duties included working at the reception desk welcoming the members, assisting them with queries, opening current accounts, updating standing orders, filing, answering telephone calls, looking after and managing the diary such as booking in appointments for loans and other general duties.

Business Banking Advisor - Santander

(2011-01 - 2011-06)

In this employment I worked as a Business Banking Advisor answering inbound calls from customers' regarding queries on their business accounts and also dealing with the relevant paperwork and filing.

HNC - Office Administration with Technology - James Watt College (2012-08 - 2013-05)

Greenwood Academy (2001-08 - 2007-05)