Lauren Smith
Mental Health Support Worker
About
A punctual and practical person who takes pride in completing work to an exceptional standard. A friendly and respectful individual who has excellent customer service skills gained from working as a health care assistant and various hairdressers. Has experience of providing support with disabilities and challenging behaviour and keeping accurate reports.
Able to offer flexibility regarding taking on additional shifts and duties where required. Has a good understanding of confidentiality, health and safety and working to company policies and procedures. Equipped with a positive approach to any further training.
Has a full UK driving license and own transport. Is available for interview.
Experience
Mental health support worker
(2019-01)
Vascular and Interventional radiology health care assistant - Kent & Canterbury hospital
(2017-01 - 2019-12)
Hair Stylist - JoJo's Hair and Beauty
(2011-01 - 2017-12)
- Cutting, blow drying and colouring hair to customer specifications
- Greeting customers in a friendly and professional manner
- Building a positive rapport with clients to ensure repeat business
- Shampooing and conditioning of client's hair
- Taking cash and card payments using the till
- Answering the phone, dealing with general enquires and taking bookings
- General cleaning of the salon ensuring its kept free from hazards
- Ensuring hair products containing chemicals are used and stored correctly
- Checking stock levels and ordering over the phone to local wholesalers
- Assisting juniors by showing them different techniques and giving advice
Health Care Assistant - Grosvenor Court
(2011-01 - 2012-12)
- Proving all aspects of personal care to residents within the home
- Completing reports and checklists to update records of progress
- Feeding and assisting residents at meal times
- Shadowing new members of staff on 'end of life' care
- Being aware of a range of mental health issues and individual needs
- Completing dementia awareness training and other mandatory courses
- Keeping family members updated on the resident's progress
Trainee Hair Stylist - Way Ahead
(2009-01 - 2010-12)
- Greeting customers in a friendly and professional manner
- Supervised shampooing and conditioning client's hair
- Observing hair treatment for educational purposes
- Keeping the salon clean and tidy
- Answering the telephone, dealing with general enquires and taking bookings
- Making refreshments
Trainee Hair Stylist - Hair House
(2008-01 - 2009-12)
Work Experience - Green Hare Salon
(2007-01 - 2007-12)
- Assisting the junior stylists clean the salon
- Observing juniors shampoo and condition hair
Education
NVQ 3 - Health & social care - Avondalecare (2026-12)
City & guilds award and certificate - Introduction to customer service - East Kent College (2016-12)
Entry level 3 award - Employability - East Kent College (2016-12)
Emergency first aid at work - East Kent College (2016-12)
Level 2 - Health and safety - East Kent College (2016-12)
Level 2 - Food safety - East Kent College (2016-12)
Nail technician day course (2012-12)
Dementia awareness course - Grosvenor Court (2011-12)
Level 2 - Hairdressing - Keith Graham Academy (2010-12)
City & guilds - Maths and English - Keith Graham Academy (2010-12)
GCSE - Hartsdown Technology College (2008-12)
Level 1 and 2 - Health and social care - Hartsdown Technology College (2008-12)
