Lauren Thomas

A punctual, confident and hardworking individual. Is trustworthy and reliable in any tasks given and is willing to accept responsibility. Able to work as part of a team or individually using own initiative. Very motivated to undertake any training offered and seeks a work environment where existing skills can be further developed.

Home Support Care Coordinator - Age UK - Stafford

(2025-01)

• Solving complaints and problems from clients
• Processing rotas for each carer on a weekly basis
• Confirming timesheets weekly of each carer
• Ensure confidentiality records and systems are maintained
• Banking all monies from clients
• Handling phone calls from clients and carers
• Process referrals and all administration duties
• Assisting with inductions of new staff
• Attend weekly meetings

Business & Administration (Road planning) - Colas Ltd - Walsall

• Good understanding of Road Space
• Good knowledge of how to use Power BI
• Good knowledge of how to use Confirm Work zone
• Minor knowledge of TM
• Good knowledge of the Area 9 Network
• Good understanding of CPF scoring system
• Working under pressure
• Good ability to liaise with other peers and employees
• Good at listening, building trust and giving high quality service to colleagues
• Eye for detail, good organisational skills and able to work at a fast pace and keep to time
• Champion for inclusion, an effective communicator who can build good working relationships

Post/parcel delivery - Royal Mail - Sutton Coldfield

(2023-01 - 2024-12)

• Multi-drop of parcels
• Being organised and to keep to time
• Use of handheld
• Vehicle checks
• Transit van driver
• Customer service
• Team working/alone working

Catering support assistant - Olive catering - mobile

(2021-01 - 2023-12)

• Cash handling
• Prepping sandwiches and desserts
• Serving meals
• Stock control and handling deliveries
• Maintenance of equipment
• Ensuring cleanliness and safety is met at all times
• Stock replenishment
• Regularly driving to different sites up to 70 miles one way
• Meeting deadlines in an organised manner
• Professional attitude

Operative & Tester - COVID-19 site - Mobile

(2020-01 - 2021-12)

• Welcoming all public with a smile and happy to help attitude
• Carrying out the regular routine preventative COVID-19 testing process to on a daily basis to staff
• Providing medical swabs for COVID-19 testing for individuals
• Cleaning swabbing bays/spaces and ensuring that all areas are clean
• Building test kits to be handed out to the public
• Going the extra mile to make sure all of the public is comfortable
• Helping parents to try help their children remain calm
• When working at different stations to make sure hygiene is top tier
• Change of use of mask and gloves efficiently
• Working 12 hour shift pattens 7 days a week outside in the different weather conditions

Customer sales assistant - Travis Perkins - Burntwood

(2017-01 - 2020-12)

• Serving customers on the till and processing orders for the customers
• Answering the telephone to customers who would like to place an order or amend their order
• Merchandising the DIY shop and working the delivery
• Keeping the shop clean and organised
• Stock taking and stock management
• Maintenance of equipment (tool hire)
• Manual handling

NVQ Level 2 - English - Kingsmead Technology College

NVQ Level 1 - Maths - Kingsmead Technology College

BTEC - Science - Kingsmead Technology College

OCR National - ICT - Kingsmead Technology College

NVQ Level 1 - Health and Social Care - Kingsmead Technology College

NVQ Level 1 Diploma - Childcare - Kingsmead Technology College

GCSE - Spanish - Kingsmead Technology College