Lauren Upcott

A highly motivated and customer-focused professional with over 15 years' experience delivering exceptional service and building positive relationships with customers from diverse backgrounds. Recognised for excellent communication skills, a friendly and approachable nature, and the ability to create positive experiences through empathy, active listening, and problem-solving. Experienced in working within fast-paced environments where professionalism, organisation, adaptability, and teamwork are essential.

Committed to providing outstanding service and bringing a strong work ethic, reliability, and positive attitude to every role. Now seeking opportunities where transferable skills in customer service, communication, relationship building, teamwork, and organisation can be utilised across a range of sectors.

Waitress / Customer Assistant at Miller & Carter (Previously Pentre Gwilym House) (2011-09 – Present)

• Deliver exceptional customer service to a high standard, ensuring guests receive a positive and memorable experience.
• Build strong relationships with customers through friendly, professional, and engaging communication.
• Anticipate customer needs and respond efficiently to requests, concerns, and enquiries.
• Create a welcoming and inclusive environment for guests from a wide range of backgrounds.
• Recommend menu items, beverages, and promotions confidently, supporting customer satisfaction and business objectives.
• Provide personalised service by understanding individual customer needs and celebrating special occasions.
• Resolve issues promptly and professionally, ensuring positive outcomes and maintaining customer loyalty.
• Work effectively as part of a team to ensure smooth daily operations within a fast-paced environment.
• Demonstrate flexibility and resilience when managing busy service periods and changing priorities.
• Consistently contribute to high levels of customer satisfaction and repeat business through outstanding service delivery.
• Represent company values through professionalism, reliability, and a customer-first approach.
• Support colleagues to maintain excellent service standards and achieve shared team goals.

BA (Hons) in Photography

BTEC Extended Diploma in Art & Design

Level 2 in Makeup & Beauty Consultancy

GCSEs in Mathematics and English Language