Lauren Wainwright

Compassionate and motivated Healthcare Assistant and trained Phlebotomist with experience across community care, mental health services, and NHS settings. Demonstrates strong patient-centred care, excellent communication skills, and a calm, professional approach in clinical environments. Passionate about supporting patients, maintaining high standards of safety and dignity, and continuing professional development within the NHS.

Phlebotomist at Chester Hospital NHS Trust (2025-05 – Present)

Working as a trained Phlebotomist based at the hospital phlebotomy counter

• Performing venepuncture on a wide range of patients, including adults with complex needs
• Providing phlebotomy services across multiple clinical settings, including inpatient wards, outpatient clinics, and GP clinics
• Ensuring correct patient identification, gaining informed consent, and maintaining patient dignity at all times
• Adhering strictly to infection prevention and control policies
• Accurately labelling, documenting, and handling blood samples in line with Trust and laboratory procedures
• Communicating effectively with patients, nursing staff, clinicians, and multidisciplinary teams
• Managing workload efficiently in busy clinical environments while maintaining high standards of care

Healthcare Assistant at Adada Care (2025-03 – 2025-05)

• Providing personal care including washing, dressing, and mobility support
• Assisting with medication reminders and meal preparation
• Supporting clients to remain safe and comfortable in their own homes
• Offering companionship and emotional support
• Maintaining accurate care records and liaising with families and healthcare professionals

Marketing Assistant at Costco Wholesale (2023-08 – 2024-07)

• Supported membership sales and promotional activities
• Delivered high-quality customer service
• Assisted customers in understanding membership benefits, increasing conversion rates
• Resolved member queries professionally and efficiently

Mental Health Support Worker at NHS – The Brooker Centre (2021-02 – 2022-07)

• Provided compassionate care to patients in a mental health setting
• Monitored patient behaviour and maintained accurate documentation
• Worked closely with MDT members to support care planning and discharge
• Built strong therapeutic relationships with patients and families

Customer Assistant at UGG (2018-11 – 2020-08)

• Delivered excellent customer service in a fast-paced retail environment
• Managed stock control, cash handling, and administration
• Developed strong communication and teamwork skills

Checkout Assistant (Temporary) at Tesco (2020-10 – 2021-02)

• Processed transactions accurately
• Resolved customer queries efficiently
• Maintained high standards of service during peak trading periods

GCSE – Whitby High School (2018)

BTEC Level 3 in Health & Social Care – Whitby High School (2018)

BTEC Level 3 in Business – Whitby High School (2018)

A-Level in Anatomy & Physiology (2020)

A-Level in Criminology (2020)

A-Level in Psychology (2020)