Laurence Fubara

Enthusiastic and detail-oriented individual with a keen passion for learning, commitment to continuous improvement and a drive to solve complex problems through innovative solutions. Skilled across full-stack development, APIs, databases, cloud services, AI and data analysis. Experienced in both backend and frontend projects, with a strong foundation in collaborative coding practices. Eager to contribute to the innovative tech community.

Customer Support at Concentrix (2025-01 – Present)

Act as a technical liaison between users and engineering teams, investigating software, account, and platform issues across multiple systems.

• Act as a technical liaison between users and engineering teams, investigating software, account, and platform issues across multiple systems.
• Diagnose application and access-control problems using internal tools, logs, and structured data from CRM and backend platforms.
• Maintain high-quality technical case documentation, including reproduction steps and root-cause summaries for escalations.
• Perform data validation and reporting to identify recurring defects and workflow bottlenecks.
• Collaborate with QA, DevOps, and Engineering teams to resolve bugs, configuration issues, and deployment-related incidents.

Web Developer Intern at Zentelical Ltd (2024-01 – 2024-12)

Built & evolved new platforms used across multiple websites with focus on CI/CD, testing, performance & accessibility.

• Built & evolved new platforms used across multiple websites.
• Developed reusable templates/components (React/NextJs).
• Integrations with internal & third-party systems.
• Worked closely with product, design & engineering.
• Contributed to CI/CD, testing, performance & accessibility.

Junior Developer at Droomwork (2022-09 – 2023-08)

Contributed to backend API development and frontend improvements within an Agile team environment.

• Contributed to backend API development, including implementing endpoints, handling data validation and error conditions.
• Improved UI responsiveness and user experience using TypeScript and React.
• Wrote and executed unit tests (Jest, Postman) to increase code reliability and support refactoring.
• Worked within an Agile team alongside product managers and designers, attending stand ups and sprint reviews and contributing to planning.

Backend Engineer Intern at SnapiLabs (2021-03 – 2022-05)

Assisted with database management and backend API development while learning collaborative development practices.

• Assisted with database management tasks, ensuring data accuracy and compliance with policies.
• Helped maintain and extend backend APIs, gaining experience with version control (Git) and collaborative development.
• Participated in daily stand-ups and cross-functional discussions, learning how engineering work aligns with product and business goals.
• Developed a foundational understanding of data protection and system security considerations in software systems.

MSc in Computer Science – Manchester Metropolitan University (2023-09 – 2024-08)

BEng (Hons) in Mechanical Engineering – Anglia Ruskin University (2015-09 – 2018-06)