Laurie Jayne Winmill

For the last 3 years I have been working for my families' businesses, establishing processes for the day-to-day running, establishing training methods and creating a brand within those businesses. Unfortunately, due to COVID and world events both of those businesses have suffered badly due to the financial impacts they have faced. The challenges that we have faced meant we were constantly having to change the way we operated and creating new ways to overcome the hardship.

I have experience in customer service, both face to face and via phone and email, as well as sales and customer assistance, dealing efficiently with customer complaints resolving situations to maintain good customer relationships ensuring good listening skills and effective communication. I have good organizational skills and I am reliable to work on my own or as part of a team.

Front of House Supervisor - Fish Cakes and Ale

(2022-03 - 2022-12)

• Establishing a new business, creating processes, and providing training
• Food preparation and customer service
• Invoice management

Front of House Supervisor - Cakes and Ale

(2019-08 - 2022-03)

• Organizing the front of house staff duties on a day-to-day basis
• Barista and drink preparation
• Customer Service

Study - Open University

(2018 - 2019)

Study with Open University in Health and Social Care K101

Receptionist - Metropol Chambers

(2012-01 - 2018)

• Answering phones and providing direction for face-to-face customers
• Providing rent invoices for tenants and day-to-day clerical duties
• Diarizing appointments
• Diary management

Sales Executive - Esporta Health Clubs

(2009-04 - 2011-12)

• Showing new customers around the club & selling club membership
• Customer awareness outside of the Esporta club, at upcoming events
• Diarizing appointments
• Hitting daily targets
• Diary management

Advertising Sales Executive - Swansea Life Magazine

(2006-12 - 2009-02)

• Selling advertising to clients in and around Swansea & West Wales
• Management of key accounts and customer development

Customer Service Advisor - The Co-operative bank

(2003 - 2005)

• Working as a cashier and customer service advisor
• Marketing & advertising customers on loans, Credit cards and ISAS

Sales Assistant - Marks & Spencer

(2000-12 - 2003)

GCSE - General Education - Heolddu Comprehensive Bargoed

Course - Health and Social Care K101 - Open University (2018 - 2019)