Laurie Wilson

Results-driven Management graduate from University of St Andrews with a strong academic foundation in business operations, finance, and organisational management, combined with hands-on experience in management, finance, and administrative roles within the hospitality industry. Skilled in coordinating daily operations, managing financial processes, improving customer experiences, and supporting efficient business performance in fast-paced environments. Demonstrates strong leadership, communication, and problem-solving abilities, with a professional and adaptable approach to teamwork and client relations.

Eager to contribute analytical thinking, operational expertise, and commercial awareness to a dynamic organisation.

Reservations Specialist - Holiday Inn Express Dundee - Dundee

(2025-09)

• Secured sales and bookings through phone and email with corporate clients, tour groups and sports teams in a highly competitive hospitality environment.
• Organised conferences and accommodation needs for tour groups and sport organisations including catering.
• Maintained accurate reservation records and ensured our business met client satisfaction.
• Oversaw operations and resolved issues such as complaints efficiently.
• Using complex systems such as HotelKey and MeetingBroker.

Hotel Administrator - Holiday Inn Express Dundee - Dundee

(2023-10 - 2025-09)

• Managed procurement and invoicing.
• Accurately handled payroll and HMRC compliance.
• Supported audits with documentation.
• Experience in Supplier Management
• Accounts receivable management

Duty Manager - Holiday Inn Express Dundee - Dundee

(2021-07 - 2023-10)

• Led daily operations and guest experience on a multi-departmental level, leading shifts to ensure smooth operation.
• Trained and supported junior staff.
• Managed and created social media on software such as Canva to boost engagement.

Bachelor of Science - Management - University of St Andrews (2026)