Support Worker - Lifeways
Compassionate and dedicated Support Worker with experience providing person-centred care to adults with learning disabilities, autism, and complex mental health needs. Skilled in supporting individuals to maintain their independence while promoting dignity, choice, and inclusion. Experienced in managing challenging behaviours with patience, professionalism, and a calm, positive approach, ensuring the safety and wellbeing of those in my care.
- Deliver person-centred support tailored to each individual's care plan and personal goals.
- Support adults with learning disabilities, autism, mental health conditions, and behaviours that may challenge.
- Assist with personal care, including washing, dressing, grooming, toileting, and medication support where required.
- Promote independence by encouraging individuals to develop daily living skills, including cooking, cleaning, budgeting, and attending appointments.
- Build trusting relationships while providing emotional support and reassurance during periods of distress or anxiety.
- Use effective communication and de-escalation techniques to safely manage challenging behaviours.
- Maintain accurate daily records, incident reports, and care documentation in line with company policies and safeguarding procedures.
- Work collaboratively with families, healthcare professionals, and multidisciplinary teams to ensure the best possible outcomes for individuals.
- Support individuals to access the community, attend activities, and maintain social connections to improve quality of life.
- Follow safeguarding, health and safety, infection control, and medication policies to provide safe and high-quality care.
Customer Assistant - LIDL - Tiverton, England
(2025-03 - 2025-09)
- Addressed customer service enquires quickly and accurately.
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
- Stocked and rotated inventory regularly.
- Provided exceptional customer service, promptly addressing queries and offering product recommendations to enhance shopping experience.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Collaborated with team members to deliver seamless customer assistance during peak hours, reducing wait times significantly.
- Participated in staff training sessions, acquiring new skills and knowledge to improve performance and customer service delivery.
- Gave out information and advice about available options.
- Worked with management to review and implement revised policies an procedures to improve performance.
- Engaged with customers through social media platforms, responding to enquiries and promoting store events and offers.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
Customer Assistant - JD SPORTS - Exeter, England
(2023-11 - 2025-03)
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
- Stocked and rotated inventory regularly.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Collaborated with team members to deliver seamless customer assistance during peak hours, reducing wait times significantly.
- Participated in staff training sessions, acquiring new skills and knowledge to improve performance and customer service delivery.
- Addressed customer complaints with empathy and professionalism, working towards satisfactory resolutions in a timely manner.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- was often exposed to anti social behaviour regarding customers and held the situations calmly and professionally
Personal Shopper - TESCO - Tiverton, Devon
(2023-06 - 2023-08)
- Company Overview: Tesco - Tiverton Devon
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting
- Supported sales floor and stockroom staff during busy periods, contributing to stock replenishment and store zoning
- Actively listened to customers to fully understand requests and address concerns
- Picked up additional tasks to aid team success
- Exceeded goals through effective prioritisation and consistent work ethic
- Stayed up to date on product range to provide helpful advice to customers
- Scanned and weighed goods to calculate product costs
- Protected customer purchases by wrapping and bagging items
- Consulted with customers to help with purchasing decisions
Cleaner - WINKWORTH ESTATE AGENTS - Tiverton, Devon
(2023-01 - 2023-05)
- Company Overview: Winkworth estate agents - Tiverton, Devon
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards
- Followed sanitisation, health, and hygiene regulations
- Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order
- Conducted in-depth quality inspections to meet stringent quality standards
- Operated floor cleaners and buffers
- Deep cleaned floors by shampooing, hoovering, mopping, and sweeping surfaces
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal
- Sorted rubbish and recycling for appropriate waste disposal
- Cleared public areas of obstructions to reduce accident risks
- Polished glass and mirrors in private and public spaces
Record shop assistant - TEDDY'S RECORDS - Tiverton, Tiverton
- Company Overview: Teddy's records - Tiverton, Tiverton
- Made music for the promotion of the shop
- Made artwork to display in the shop
- Decorated the shop
- Serving customers
- Organising the shop
- Helped customers with any questions and concerns
- Worked behind the Cafe
- Waitressing
- Created attractive displays for merchandise to enhance sales
- Maintained flexible schedule to accommodate changing levels of demand
- Opened and closed store by completing security, cleaning, and financial checklists
- Delivered on store targets with strong sales and customer service skills
- Organised and displayed items in visually appealing manner
- Packed and processed stock from fresh counters using wrapping machines
- Kept shelves neat, clean, and organised through visual merchandising
- Met sales targets through proactive promotion and excellent customer service
- Replenished items and organised displays to keep stock looking professional
- Built displays of items for special promotions and updated signs with correct pricing
- Assessed customer product budget and requirements through consultations
- Advised customers on product range, price, delivery, warranties, and product used
Receptionist - PREMIER INN - Tiverton EX16 6PP
Motivated hospitality professional with experience as a Premier Inn receptionist, providing friendly customer service, efficient check-ins, and guest support. Skilled in housekeeping tasks, maintaining high cleanliness standards, and delivering quality table service as a waitress. Known for reliability, teamwork, and creating a welcoming environment for all guests.
