Lavanya Anand

Commercially aware and patient-focused dental professional with a Bachelor of Dental Surgery and hands-on experience in patient consultation, treatment coordination, private treatment conversion, appointment management, and front-of-house leadership within busy dental settings. Proven ability to build trust with patients, handle objections confidently, convert enquiries into booked consultations, and deliver excellent patient experiences. Experienced in managing patient communications, scheduling, records, and supporting practice growth through strong relationship-building and service coordination.

Highly organised, target-driven, and confident working independently in fast-paced environments.

Front of House Lead - Ringwood Dental - Bournemouth

(2026-03 - 2026-06)

• Supervise front-of-house activities to maintain high customer service standards. Managed front desk operations, ensuring efficient patient flow and a professional first point of contact.
• Coordinated appointment scheduling, cancellations, and follow-ups to optimize clinic efficiency
• Managed and organised dentists' diaries, ensuring optimal time allocation and minimising scheduling conflicts
• Handled patient inquiries, both in-person and via phone/email, delivering excellent customer service
• Maintained accurate patient records in compliance with data protection and confidentiality policies.
• Assisted in administrative tasks including documentation, billing coordination, and report handling.
• Liaised with clinical staff, practice manager, and directors to ensure smooth daily operations
• Supervised and supported reception team activities, ensuring high standards of service delivery
• Ensured compliance with organisational policies, procedures, and healthcare regulations
• Managed sensitive patient information with strict confidentiality and professionalism.
• Successfully booked 15-20 new private patients per month, supporting practice growth and treatment conversion.

Research Assistant (Level 2b) - University of Southampton - Southampton

(2025-05 - 2026-02)

• Planned and hosted meetings for staff and students within the allocated budget while ensuring meeting minutes and notes were recorded and stored.
• Conducted research and underwent qualitative data analysis to aid in the creation of educational guidelines.
• Cross-collaboration with staff and accreditation board to ensure needs and objectives were communicated clearly
• Conducted desk reviews with the aim of publishing research paper

Dental Consultant - Clove Dental - Bangalore, India

(2024-01 - 2024-08)

• Delivered one-to-one patient consultations, including lifestyle advice linked to oral and systemic health.
• Delivered diagnosis and effective treatments for diverse working populations
• Scheduling appointments and Maintaining Patient records
• Performed clinical treatments and assisted chair-side in complex surgeries
• Provided smoking and tobacco cessation counselling, explaining health risks (oral cancer, periodontal disease) and benefits of quitting in a clear, empathetic manner.
• Played a key role in increasing acceptance of private orthodontic treatments by confidently presenting invisible aligner options and addressing patient concerns regarding outcomes, timelines and investment.
• Worked in corporate and community screening programmes, supporting 50 -100 patients per day.

Dental Intern - Krishnadevaraya College of Dental Sciences and Hospital - Bangalore

(2022-10 - 2023-10)

• Delivered preventive and restorative dental care in hospital and community settings.
• Led smoking and tobacco cessation awareness sessions in rural school health camps.
• Supported vulnerable populations, including children and people with disabilities.
• Assisted in community outreach programmes aimed at reducing long-term disease risk through prevention.
• Developed strong confidence in health education, patient engagement, and behaviour change conversations.

MSc - Public Health (Global Health) - University of Southampton (2024-09 - 2025-09)

Bachelor's in Dental Surgery - Dental Surgery - Krishnadevaraya College of Dental Sciences and Hospital (2018-09 - 2023-10)