Lavisha

An energetic and commercially minded professional with a strong foundation in high-volume Quick-Service-Restaurant operations and team leadership. Combining hands-on experience as a QSR Crew Trainer with final-year Business Administration studies, I possess a deep understanding of shift management, operational efficiency, and people development. I pride myself on maintaining high standards of food safety and service quality during peak trading hours while fostering a motivated team environment.

Seeking to transition into a managerial role, leveraging flexible shift structures to deliver total commitment to store performance and customer excellence.

Crew Trainer - McDonald's, Boxworth Services - Boxworth Services

(2022-01 - 2025-01)

• Independently managed fast-paced front and back-end operations, driving peak-hour efficiency and maintaining exceptional service speed and quality metrics.
• Welcomed, trained, and mentored new crew members, directly supporting the professional growth of next-generation trainers to elevate overall team capabilities.
• Supported store Gross Profit targets by strictly monitoring portion control, minimising food waste, and ensuring precise adherence to company operational specifications.
• Assisted shift managers in strategically aligning crew placement with fluctuating customer footfall to safeguard service velocity and labour budgets.
• Collaborated effectively across large shift teams to enforce strict standards of cleanliness, food hygiene compliance, and rigorous safety protocols.

BScs - Business Administration with Tourism

Level 4 HNC - Business Administration

Level 3 - Travel and Tourism

GCSEs - King James Academy Royston (2020-06)