Lawrence Day

I have been working as a driver, delivering and collecting household items for a local charity, for the past 8 years. I really enjoy working with customers, providing excellent customer service, as well as working with the vulnerable adults at Emmaus. I pride myself on being reliable and hard working, staying calm under pressure and treating everyone with respect.

I'm known for being trustworthy, hard working, loyal and easy to get along with. I enjoy working as part of a team but I'm equally as confident working alone.

3.5t Van Driver at Emmaus (2018-11 – Present)

• Delivering and collecting donated goods from customers homes, using strong local knowledge to plan efficient routes and ensure timely service.
• Providing friendly, professional customer service when interacting with customers, and members of the public.
• Being flexible when needed to provide customer service cover on the shop floor.
• Working alongside Emmaus companions, showing empathy, patience, and respect while helping maintain a positive and supportive environment.
• Carrying out safe manual handling of heavy items.
• Ensuring the company van is roadworthy by completing daily vehicle checks, reporting any issues promptly, and keeping the vehicle clean and organised.
• Supporting the shop teams by coordinating stock movements and communicating clearly during collections and deliveries.
• Demonstrating trustworthiness, reliability, and a strong work ethic.
• Assisting with the shop when required
• Planning routes for the days work
• PAT testing
• Quoting for, and carrying out, house clearances.

QA Lead at WeR Interactive/Inspired Gaming (2010-10 – 2018)

• Set up, and managed, the QA department from scratch including recruiting the QA team and undertaking relevant HR duties, such as monitoring time keeping and overtime and conducting staff appraisals.
• Responsible for all QA process on all games and platforms (Facebook, IOS, Android.)
• Working in a fast-paced and complex environment (four agile dev teams, up to 9 languages)
• Responsible for qualitative feedback (both from usability testing and interpreting customers support's users feedback)
• Supporting the web team as part of the scrum group by reviewing product requirements and providing feedback to product managers
• Organising and managing outsource testing
• Maintaining the bug database using Jira and Trello
• Investigating customer issues and queries and providing feedback
• Responsible for creating test plans to ensure thorough, logical testing within the required time frames.

QA Lead at Beautiful Game Studio (2008-06 – 2010-01)

• Supervising staff and the QA process on Championship Manager
• Leading a team of internal testers, as well as up to 20 external testers.
• Allocation and delegation of tasks as necessary, and monitoring timekeeping and overtime.
• Regularly liaising directly with production, programmers and designers, ensuring open channels of communication across all departments.
• Responsible for creating test plans to ensure thorough, logical testing within the required timeframes from First Playable to Master, for all language SKUs.
• Finding, reporting and regressing defects found and managing the ATS system
• Maintain bug database and 'build report' system.
• Monitor football 'logic' to help ensure the quality of gameplay
• Conform during testing to the format holder's internal standards.
• Dealing with customer issues on the forums.
• Conducting interviews, for new QA members.

Various roles including Lead Quality Assurance Tester at EIDOS Interactive Ltd (1997-07 – 2008-06)

Reason for leaving: Redundancy

• June 2003 - June 2008- As lead QA tester I had the responsibility of leading a team of testers on 13 games, including Championship Manager where I was in charge of a team of 30 people.
• My duties included designing and implementing test plans.
• Allocating tasks to be completed within fixed time frames.
• Ensured overall project deadlines were met.
• Set work for a team of external testers, when testing was outsourced.
• For each of the games I have lead I have had to make sure that titles conformed to the Sony and Microsoft format holder requirements.
• Kept up good communication with the producer and developer and my team on all projects.
• Conducted interviews for new staff.
• Staff appraisals.
• July 2000 – June 2003 - As a senior tester I gained more responsibility within the department assisting lead testers with their duties of test coordination such as assigning and delegating work to the test team and the implementation of format holder requirements.
• July 1997 - July 2000 - As a QA technician I aided in the testing of around 30 games and I gained valuable knowledge on how to find and track bugs, execution of test plans and working effectively within a team.

GCSEs – Carshalton High School for Boys (1990 – 1996)