Layal Naddi

I am seeking a role where I can build on my existing experience and apply my skills in a dynamic and challenging environment. I am motivated to contribute to a collaborative team while continuing to develop professionally and take on new responsibilities. With a strong work ethic and a proactive approach, I am confident in my ability to add meaningful value and support the success of your organization.

Sales Associate (Home Department) at Ralph Lauren (2025-05 – Present)

I currently work as a Sales Representative at Ralph Lauren, specialising in the Home department, where I deliver a high standard of customer service while promoting luxury home products. I assist clients with product selection and provided tailored interior styling advice, supporting the store's interior design services. I have built strong customer relationships, maintained in-depth product knowledge, and contributed to achieving sales targets in a premium retail environment.

• Sales Representative in Home department
• High standard of customer service
• Promote luxury home products
• Assist clients with product selection
• Provide tailored interior styling advice
• Support store's interior design services
• Build strong customer relationships
• Maintain in-depth product knowledge
• Achieve sales targets in premium retail environment

Admin / Reception at Zen clinic and pharmacy (2024-06 – 2025-04)

As a receptionist in a health clinic and private general practice, I served as the first point of contact for patients, ensuring a welcoming and professional environment. I managed patient check-ins, handled a high volume of phone calls, and coordinated appointment scheduling to support smooth day-to-day running of the practice. I maintained accurate and up-to-date patient records while providing clear information on services, procedures, and policies.

Working closely with the medical team, I ensured patient needs were addressed efficiently and to a high standard. In addition, I processed payments, managed insurance information, and responded to billing enquiries. I upheld strict confidentiality and data protection standards, maintained an organised reception area, and coordinated referrals and follow-ups to support continuity of care.

• First point of contact for patients
• Manage patient check-ins
• Handle high volume of phone calls
• Coordinate appointment scheduling
• Maintain accurate patient records
• Provide clear information on services and procedures
• Work closely with medical team
• Process payments and manage insurance information
• Respond to billing enquiries
• Uphold confidentiality and data protection standards
• Maintain organised reception area
• Coordinate referrals and follow-ups

Receptionist, Leisure Centre at GLL (2023-06 – 2024-05)

In this role I worked as a front-of-house receptionist, delivering a friendly and professional service to a diverse range of members and visitors. Maintained an organised and efficient reception area while supporting the smooth daily operation of the centre. I also:

• Welcomed guests and members, ensuring a positive first impression and high standard of customer service
• Provided accurate information on services, classes, and events, responding to enquiries in person, by phone and via email
• Managed bookings for activities and classes, ensuring all records were accurate and up to date
• Handled incoming calls and correspondence, directing queries to the appropriate departments when required
• Processed cash and card payments, including memberships and retail items, maintaining accuracy in all transactions

GCSEs in General Education – All Saints Secondary

Btec diploma in Business Studies – Paddington Academy

Higher diploma degree in Architecture and urban planning – London Southbank University

Interior design diploma in Interior Design – National Design Academy