Layla Dowson

I am a motivated and reliable first-year college student with a strong interest in fitness, health, and customer service. I am a committed team player with over 10 years of football experience, developing discipline, teamwork, and the ability to perform well in active environments. I have experience supporting children during holiday sports camps, where I helped deliver activities, ensured a safe and enjoyable environment, and communicated confidently with both children and parents.

I also have customer service experience working in retail, where I assisted customers, handled payments, and maintained high standards. I am confident working in busy environments and take pride in being approachable, helpful, and professional. I understand the importance of cleanliness, organisation, and health and safety, and I am eager to develop my skills further within a gym or leisure setting.

I am keen to learn new systems, support members and guests, and contribute positively to the team.

Holiday and Food Programme - South Tyneside Council

(2023 - 2026)

• Prepared and served food to children in a safe and organised environment
• Supported and led activities, encouraging participation and inclusion
• Helped create a positive and engaging experience for all children

Sales Assistant - Browns Cosmetic Shop - South Shields

(2025-02 - 2025-08)

• Delivered excellent customer service, assisting customers with product choices and enquiries
• Operated the till and handled payments accurately
• Maintained high shop standards, including cleanliness and stock organisation

Work Experience (Language Unit) - Hedworthfield Primary School

(2024-06 - 2024-06)

• Supported children aged 7–8 with speech and language difficulties
• Assisted with classroom activities and communication tasks
• Developed patience, empathy, and strong communication skills

Leisure / Customer Service Responsibilities (Transferable Skills)

• Provided excellent customer service, acting as a first point of contact for enquiries
• Used booking systems/software to manage class bookings and customer registrations
• Handled payments and assisted with membership-style services
• Maintained cleanliness and presentation of facilities, including shared and changing areas
• Followed health and safety procedures, including basic checks and standards (e.g. hygiene and safety compliance)

Level 2 - Beauty Therapy - Sunderland College – City Campus (2025-09)

GCSEs - St Joseph's Catholic Academy (2020-09 - 2025-06)

Football programme - Improtech Football Academy (2020-09 - 2025-06)